5.2 Violations, Termination and Suspension. If Viagogo does not tell you about a restriction on a ticket, it may not be honored at the venue. If u look on official ticket sellers sites some actually tell you not to buy from viagogo . . Viagogo says it paid me in November, but it has not turned up in my account. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Does Viagogo pay their employees well? 7.2 Copyright. What are the viagogo Terms and Conditions? The tickets were sold in October for 180, but so far I have not seen the money. And that is before you consider the millions of shoppers now using contactless payment services such as Apple Pay or Google Pay, or digital versions of a credit or debit card stored on a mobile phone. Resale websites in particular will often ask customers to have a payment card linked to their account, to make it easier for payments to be processed quickly when they are received. Viagogo should be the subject of a full criminal investigation.. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). Since their creation in 2006, Viagogo has expanded into 160 countries and established several lucrative partnerships with ticket vendors for live music, events and sports. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. We are no longer accepting comments on this article. Hello, I want to cancel a payment to viagogo.com, but neither on paypal or on the viagogo site the payment can be cancelled. Did you find this answer helpful? Artists whose tickets have appeared on Viagogo under listings placed by GES SL, said they were appalled by the ease with which industrial-scale ticket touting continues unchecked. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. You should get the exact tickets that you ordered. Campaigners and security experts said the links between the company and Viagogo raised questions about the resale websites commitment to prevent speculative selling. 7.1 Ownership of Intellectual Property. Report. If you are unsatisfied with your bank or credit card provider, or your claim is unsuccessful, you can ask the Financial Ombudsman Service (FOS) to investigate your case. Exclusive: calls for investigations after test purchases indicate fraudulent practice of speculative ticketing. You may only use the Services if You can legally enter into and form binding contracts. You are viewing the PayPal Community Archives. I offered my ticket for sale on Viagogo, and I recieved an e.mail that it is sold, they asked me to confirm the selling process and I did, but when I click on the button that would show me the buyer address it gives me "an error " !! But, there are certain scenarios where you're entitled to claim a refund if you purchased from an unauthorised secondary site, and there are steps you can take to get that refund. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. Viagogo, based in Geneva, Switzerland, has not disclosed details of its . Tickets get sent straight from seller to buyer, but the seller doesnt get paid by viagogo until after the event and if their buyer has any problems the seller doesnt get paid and is liable to pay for a new ticket for the buyer at whatever price. Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. 1.3 viagogo Guarantee. You will need to support your claim with correspondence and evidence so your bank or card provider can see youve already taken reasonable steps to resolve the issue yourself. Another option you can try if you are looking for an alternative to Viagogo is Ticketsnetwork. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. If an event is rescheduled to another date, your tickets should be valid. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.d buyer protection). Seller 5 reviews; Agent 2 reviews; Administrator 1 review; Call Center Representative 1 review; viagogo reviews by location. Scammers often look to exploit demand for the most popular events by selling fraudulent or non-existent tickets. 'In terms of the 9 delivery fee, this was refunded to the credit card the customer used for his ticket purchase in line with our standard procedure for any buyer refunds.'. Check the accuracy of the security code (also called CVV2 or CVC2) For Visa, Mastercard, Maestro, Switch and Electron this is the last 3 numbers on the back of your debit card. 2.13 Ticket Information. You don't use the website regularly, so did not realised that you had any card details saved you presumed the money would go back to the account you originally bought the Paul Heaton and Jackie Abbott tickets with, which you had enteredmanually when you made the purchase. Shoppers are advised to double check card details when shopping on computers or mobile devices. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. All sales and bids are final. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Chargeback is also particularly useful where the cost of the tickets was under 100 and Section 75 doesn't apply. How do I delete my listing? In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. In this case they counted them as arrived the moment UPS scanned the tracking label. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. 3. 2.7 Payment Authorization. Crucially in your case, this means that the money was not paid back into the account that you used when you bought the tickets. If the ticket seller fails to deliver your tickets in time, or sends the wrong tickets, you can do the following: Formally reject the tickets Return the tickets with a letter saying that you're rejecting them as they don't fit the description you were given at the time of purchase. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Instead, it was paid into the bank account that was saved on your Viagogo profile the one your wife had innocently entered years before. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Touts who use this tactic advertise tickets they do not yet have, wait for a buyer to order them, before seeking to procure some from the concert organiser. " Covered business trip, Spontaneous working environment, Helpful colleagues " (in 11 reviews) " Fast Paced Enviorment that is a good place to learn " (in 10 reviews) Cons. These saved payment methods are designed to make life easier, so we don't have to type in our full addresses and payment information every time we make a purchase but as your case shows, it is vital to exercise caution. We will be looking closely at this evidence to ensure that the order has not been breached. 'This is the benefit of working with a regulated and trusted platform like Viagogo. Like. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. We do not allow any commercial relationship to affect our editorial independence. This website is legit and very popular in selling tickets for all kinds of events. To sell tickets, a Seller lists the tickets in the Site database. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. Follow these simple steps to get your money back if you've got a problem with your tickets, 2. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. There must be a way, the payment was not accepted yet. We do not have knowledge that any of our employees has a relationship with this entity and we will investigate any potential breach of our code of conduct, it added. Scottish victims of Viagogo have vowed to keep fighting after the rogue ticket firm were forced to hand back more than 100,000. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. 2. You have told me that, while you are glad to have located the money, you were not satisfied with Viagogo's customer service and will not be using them again. From sport to music, comedy to dance, festivals to theatre - we offer the widest choice of the most diverse events. Ticket listings are a representation of actual seat location. When We receive an offer by bank transfer, We will check to see if the bank account is valid. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. According to several customer Viagogo reviews and feedback (see below) it appears Viagogo is not a 100% reliable ticket source.. As a resale marketplace, ticket availability fluctuates with demandas do prices, and as such, neither is guaranteed by Viagogo.com. 'Our multi-step security process to ensure the validity of account changes, including the input of any bank details, to protect our buyers and sellers is only one part of the assurances we provide. For example, if you bought tickets for the front row and ended up sitting near the back. Look for an option to transfer the tickets through the original ticket provider's account. PREAMBLE Should you save for your child's future by opening a Junior Isa - and is it better to choose cash as interest rates rise or invest in stocks and shares? If tickets are not consecutive, then the Seller must create a separate listing. Letter to ask for a faulty item to be repaired or replaced, Letter to request compensation for cancelled flights, Letter to report a problem with something bought on credit card, Denied Boarding EU Regulation (Regulation 261/2004 EC), a booking fee or service charge for every ticket in your order, the ticket received was invalid or not the ticket the buyer thought they purchased, buyers felt misled, thinking they were buying from a primary vendor, or by the costs and service fees. Learn how. Shortly afterwards, event organisers received orders for the same quantities, in Walkers name. Piggyback tickets may not be sold in the same listing. I find it inconceivable that a rogue offshore business, already under the investigation of UK regulators and with such a chequered history, can continue to operate in this way. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. Hello has anyone had a successful outcome from viagogo through paypal. If we are unable to successfully process your payment within 30 minutes of the original order time, unfortunately we will have to cancel your order and you will not be charged. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, some of which were advertised by a company with connections to Viagogo. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. They are significantly safer th. 2.3 Username and Password. Your experience can help others make better choices. Reg Walker, a ticketing expert and security consultant atthe Iridium Consultancy, carried out test purchases, placing orders for tickets on Viagogo. What ticket resellers must do If you have added a new payment method, remember to click on the "star" icon to make this your default method for getting paid. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Viagogo is a global online platform for live sport, music and entertainment tickets. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Click the more button to email us. Viagogo sells tickets from one fan to another, so it does not issue refunds - instead, it sells the tickets on again and passes the proceeds to the seller. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? 3.1 Accurate Descriptions. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Start today for 5% back on up to $1,000,000 in branded sales. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. But for its part, Viagogo having checked your account for evidence of fraud and not found any was understandably unwilling to issue a refund when the money had been paid to a card under your name, which you had seemingly registered on to your account. and in April 2019 the court found Viagogo had misled consumers and ordered Viagogo to pay a $7 million penalty in October 2020. Leave the Archive. 4.1 Double Posting and Removal of Tickets. Musicians condemned Viagogo amid renewed concern about resale websites, which allow fans but also professional ticket touts to sell on music, theatre and sports tickets for profit. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. Why aren't first-time buyers benefitting from an increase in homes if so many buy-to-let landlords are selling up? Make them aware of your experience and the complaint youve made. Viagogo has said it will stand by another dubious seller, who used a false address in Dundee to list hundreds of tickets." That, claims Webb, is the same seller listing tickets to Lorde shows in . By browsing this website, you consent to the use of cookies. If you paid by debit card You can ask your card provider to reverse a transaction on your credit or debit card in a process called chargeback. To register, You must provide your real name, address, phone number, and email address. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. I made a 32k loss when I sold my parents' house in 1989: Can I still use it to cut a capital gains tax bill now? Get the transfer info. How do I delete my listing? This was because, in some cases, none had actually been sold because of uncertainty over whether events could go ahead owing to the pandemic. As shares tumble and costs soar Will the fast food giants ever deliver for investors? In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. Affiliate links: If you take out a product This is Money may earn a commission. Information released by Viagogo showed that touts have grabbed thousands of pounds worth of tickets to see artists such as Ariana Grande and Fleetwood Mac, which they then advertise to music fans . I entered the incorrect email when registering, how do I change it? You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. MoneySavingExpert founder Martin Lewis has urged concert-goers not to buy tickets from the secondary ticketing website Viagogo after it was threatened with court action by the competition watchdog. While these do have an option to change the saved card details or address when you pay, the speed of the process means it is easy not to notice if one of them is incorrect. Be the first to hear about special offers. It has ordered Viagogo to sell StubHubs international business, including the Spanish operation at the centre of fraud allegations, to satisfy competition concerns. If we do find clear evidence that viagogo is not complying with consumer protection law, we wont hesitate to take action.The CMA secured a court order against Viagogo in 2018, forcing the company to ask touts to tick a box confirming they have any tickets they advertise. Report. 6.3 Allocation of Risk. It can happen on any website where payments are taken. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. If it completes and they do not refund or you don't get your item then you can open a paypal dispute. This is so we can promote the sale of tickets and items that You list for sale. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. Snoop Dogg Tour 2023. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. After you raised a dispute did paypal stop or refund deduction from card? You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. Five tips on when to seek help, hiring the right firm and typical costs, Do not sell or share my personal information. Additional information can be found in our FAQs and on the ticket details pages. 5.1 Investigations. We do not control the information provided by other users which is made available through the Site. 1 Complain to the ticketing website. Limerick, County Limerick 35 reviews; The ticket resale website Viagogo has been accused of advertising non-existent gig tickets on behalf of an employee of its sister company StubHub, prompting calls for regulatory and criminal investigations. A Madrid address given for GES SL on Viagogo not only gives an incorrect street but the company name is incomplete. This rating has decreased by -15% over the last 12 months. Read more hen we pay for them, not a week before! These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you and viagogo Entertainment Inc ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Please note that service fee amounts may vary by event and are subject to VAT. 25 April 2018. To post a ticket for sale on viagogo You must first register with the Site. What is the viagogo complaint handling process? Viagogo said that its fraud team had investigated your complaint, and detected no evidence of wrongdoing. For those who have recently moved home, it can also be possible to have the correct card details stored, but with the old address meaning that the product will be delivered to the wrong place. I consider myself to be relatively savvy when shopping online, but this is something I fell foul of when I moved home recently, resulting in several painful calls to a customer service number to explain and rectify my mistake. Almost all retailers now have an option to 'save this card for faster check-out next time'. 2.10 Collecting Payment. Peter Hunter and David Smith were jailed in 2020 after being found guilty of four counts of fraud including one related to speculative selling, following a 2016 Guardian investigation. 6.10 Notices. You had also spent quite some time sending emails and making phone calls back and forth with the company. The revised version of this Agreement is automatically effective after it is initially posted on the Site. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws.