Monthly payments are only estimates derived from the RV price with a 96, 180, 204, or 240 month term, 10% to 20% down, 7.49%-9.24% interest APR, and financing terms are based on approved credit for qualified buyers and does not constitute a commitment that financing for a specific rate or term is available. Any price listed excludes sales tax, registration tags, and delivery fees. We have sent the invoice for labor charges to ****. And we are akready receivng customer no assistance. I got a jump and the car battery is working fine now, but the house batteries are still dead. He moved to a new position. Need advise, had a shop replace house battery and repair inverter. Nobody will build them better. As stated previously, we are well aware that the coach is now off warranty. The best of Class A amenities and more power than a Class B. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Save. Built-In Skylight. My husband was impressed with Rudy, because he was asked a question, and if he couldnt answer it, he made some calls and had the answer within a few minutes. Due to the coach being over 2 years out of warranty, we are going to have to take everything on a case by case scenario. We have many issues with the flooring, as well as a heating breech that causes the flooring to ****** when the furnace comes on. WHO IS RIGHT? **** **************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS TO GO ************************************************************************************* REPAIR RV VEHICLES (24 FT CLASS C). The A.C.E. Mine is, and it seems a lot of folks on the Thor forum bring this up. Don't go searching for zebras just yet. 26 gallon black water tank and 31 gallon grey water tank. This allows the radio to run with the ignition key off. We believe that **** knew that $1000.00 would in no way cover the labor charges to fix the heating breech and defective flooring. Call 248-662-9910 or fill out the contact form to learn more. We apologize for yourconcerns, but at this point the coverage period has expired 5 years ago.The material in your coach could be due to care by the original owner, or the chemicals used in the cleaning process that *** be stripping the furniture. The SERVICE ENGINE SOON issue as fuel emissions problem was identified on Wednesday, October 12th, and today (November 17th), we are not any closer to resolving the issue and getting the vehicle back in service??? Class Cs with the beloved luxuries of Mercedes-Benz. TV in the bedroom and living room and in one it has space provided in the dining/Kitchen area for another TV. This is an independent, unofficial site. All payments are with approved credit through dealer lending source. Status: Answered. Hello all, new to the forum and a first time RV owner. can discuss the resolution. They have it completely gutted to repair it. Submitting a response indicates a willingness to work with customers to make things right. 5 seatbelts. After all the warranty work, we had to winterize the coach for the 2019 season. Also, the emails show that we were assured that the issues that were reported when the coach was under warranty would be covered after the travel restrictions were lifted relating to the pandemic. Thor Motor Coach, Inc. reserves the right to make changes, substitutions and improvements to its motorhomes without prior notification. As the smallest motorhome option, camper vans are welcome virtually everywhere. **** advised that I could not talk to a supervisor, there was nothing I needed to talk to a supervisor about and he was dealing with giving me the best Thor customer service. The radio had been giving us issues from day one Ask an Expert Car Questions RV Questions Don - Mo Lurch, RV Mechanic Satisfied Customers Don - Mo Lurch is online now Related RV Questions I have a 2016 Thor Freedom Elite and my cab radio and backup After getting back both radios not working. 3 burner stove, microwave, mid size fridge/freezer, 2 tv's, AC/heat, satellite radio, backup camera, can sleep 6, primary bedroom with queen bed, kitchen dinette turns into a bed, bed above the cab. **** identified that this was necessary with my continued harassingtelephone contacts being made to their office. Rates and amount financed are determined by credit history. Customer was happy with resolution and advised him of my direct contact info, requested he send his outlined notes of his experience with his coach so far since purchase date. The memory function power for both radios comes from the chassis battery through the 100 amp, 12 volt circuit breaker next to the battery. As of today, the coach has only ***** miles on the coach. The 10 Best Spring Break Destinations For RVers, What You Should Know About RV Towing Insurance, 4 Embarrassing Things We Did As New RVers. If we miss you on the call, please call ************ and ask for a rep to assist in setting up with a **** case #. The owner listed is **************************. We have a 2017 Thor motor home with a radio installed backup camera. We have called and talked to everyone there is possible and no-oneappears to be able to help us with this problem. "Out of warranty" is a slap in the face being that the issue was reported months into ownership and shows me ****'s warranty policies and procedures are clear as mud as well as down right deceitful to their customers. Please see us for a complete list of features and available options! The park/travel switch on my coach does not switch the radio to the coach batteries. Add distilled water only. Step inside and find a 68" jackknife sofa to the right of the entry door. This Class C is located in Mesa, Arizona and is in good condition. Please note - there could be multiple recalls for a specific model RV. I have looked and checked all connections and fuses I can find. It was a pleasure dealing with all of you. We pay our bill every month We were told to take to ********* ** or *********. Couch framing falling apart from 1in screws being used. Plus tax, title and license. Ill keep taking all suggestions and look a while longer. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. ", VIN # ****************. I have looked and checked all connections and fuses I can find. Also if your GFI isnt easy to locate, you may have one on the inverter itself. We have gone to great lengths to get these issues resolved, driving the coach to multiple places both in ***** and **** trying to get the issues resolved. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. The cab-over bunk provides additional sleeping space, and you'll enjoy the flip-up queen bed in the bedroom, along with a 32" TV. UPDATE FROM ORIGINAL COMPLAINT SUBMITTED TO BBB: Effective on Friday, November 4th, all incoming phone calls to Thor were automaticallybeing routed to **** based on my telephone number caller ID. See dealer for details. Radio. The emails I will be sending to Tristen are just a fraction of the emails that I have, as proof of all efforts on our part, far too many to contain in this response. We want the work to be done correctly. Cab-Over Bunk. Needless to say, ******* ***** is very troubled and concern as a dealer on the treatment and conversations (or lack of) to ******************. Not sure where the in line fuse is located any help locating would be appreciated. Had independently inspected by three different independent repair facilities all who stated this was of abnormal size and does affect integrity of roof which THOR, came back with it's normal. Can you tell me a little more on. A representative has been notified and will be with you shortly. Stock #46257. Our 2019 ************ Motor Coach seats have started to completely disintegrate. Which we received no assistance. drivers window was installed bad. I did inform ****** due to the winter season and in my location, we had previously and in the future experience snow until approximately the February time frame. ************************* was working with us right up until he moved to a new position in March of 2022. I had to send the slide out for access. Who never came back to do the work. **** had the capability to immediately repair TODAY with all ************* and staff to resolve issue but **** wants me as a customer to relocated the vehicle 108 miles to another dealer to repair at a lower cost. **** did send the new flooring to CW. Our {brand} prices are so low, {mfg} won't allow us to display our Buy Now Price without you requesting it. The other is a inline fuse, wired off the use,store relay battery lug. To respond to their "normal" claim I've had four different trusted independent repair people look at it, all of which tell me the roof should be replaced wherein soft spots are being created potentially due to moisture. This has gone on for far too long. ****************** HAS DONE EVERYTHING IN HIS POWER TO GET ANSWERS AND DONE EXACTLY WHAT **** AT **** HAS ADVISED HIM TO DO AND NOW FINGER POINTING AGAIN! After no word or information on the status of the vehicle in ******* on Monday, November 7th, from Thor or ****, ****************** made a phone call to ******* **** on Tuesday, November 8th at 9:23am to learn and to his surprise that arrangements had been made on the payment to **** from Thor, on Monday, November 7th! We were stuck out on the road for two hours with our granddaughter because the new 2022 thor vegas **** motor home class A just stopped on the road. We have contacted the customer to investigate the root cause of the concern. Of course, ********************************* also says that they will take the $2,000.00 "goodwill offer" made off the final bill. My front radio has two fuses. Is this the type of service ****************** can expect to be "funneled" to **** for every question or vehicle service call as a hostile customer with no rights or privileges? Someone on the Thor forum had the same issue and had to reset the radio by pulling it out of the dash, unplugging the power connector at the rear of the radio and that reset it to enable it to work. CD Player. We were told at the time of the purchase that the dealer noticed items that had to be covered underneath the warranty that required replacement. _____ Lt Keefer 2018 Hurricane 29M CHF, Saf-T-Plus, SumoSprings . Integrity and transparency still mean something to me being in the automotive repair business, if you make a promise and truly want to fulfill the promise of backing up your product, stand by it. MSRP Price: $157,576. No portion of these videos, documents, or webpage may be directly or indirectly: copied, published, reproduced, modified, performed, displayed, sold, transmitted, broadcasted, or rewritten for broadcast, publication or redistributed in any medium. Login to the Owner's Resource Portal to view manuals for older model years. ****** informed me that they would review each item on a case-by-case basis and if they would elect to help resolve the defects in workmanship it would be on a good will gesture. We cannot even drive this rv with fear it might shutoff again. We have been diligently working non-stop to get the flooring and heating breech issues resolved. Choose from over 120 floor plans uniquely designed for every camper's lifestyle - from the weekender to the full-time RV family. WE are the ones who have been working these past three years, going to great expense and traveling countless miles going from dealership to dealership trying to find someone, anyone to help us. We had the privilege to work with Joe A. the Internet Manager. Rates and amount financed are determined by credit history. On a Challenger pull off the top of the dash over the radio and instrument panel and you will have access to the radio, harness, in line fuse and camera switch box. The requested information: 2019 *********************** **** motor coach. Now all of a sudden ********************************* says that everything is null and void since so much time has passed, even though we have emails from ***************** stating that once things opened up after the pandemic, and we could travel, anything under warranty that was reported to Thor while under warranty would be covered, after travel restrictions were lifted, and we could get the coach in for repairs. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. We have taken the coach all over ***** and **** trying to get the issues resolved. They said they would me someone to service the vehicle. Thor is saying to just patch it. This has all been dragging on for far too long. 2019. Manufacturer-provided pictures, specifications and features may be used as needed. The wires going to the generator are connected with the wrong connectors (not waterproof) The inside wall is pulling away causing the window mesh to fall off. May 24, 2019 #9 Gary RV_Wizard Site Team Joined Feb 2, 2005 Posts 77,941 Location West Palm Beach, FL It is the original claim. They gave **** rv support ***********. The issues were filed with **** when the coach was new. International Association of Better Business Bureaus. Their customer service rep has ghosted me asks when dealer called they were very rude to someone that purchased a $190k unit from them. Searched for help on the forum and replaced fuse in the rear radio and it's working but not getting power to the dash radio any . ****************** is acquiring unnecessary cost from the time being spent on this issue, moving a vehicle from one location to another and now the possibility of having to take it to another **** dealer to do what should have been done day one!Is this the type of service and respect as a customer that ****************** can expect every time in the futurehe has to place a telephone call to Thor on questions or warranty issues on a very high price product that ****************** made the decision to purchase from Thor through ******* *****? Each model includes the Rapid Camp+ multiplex wiring control system that will make set-up easier than ever, a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you connected to the outside world, and a whole coach water filtration system for fresh H2O day or night. Thor Industries Owner's Forum - This forum exclusively contains discussions related to Thor products including Crossroads, Cruiser RV, DRV, Dutchmen, Heartland RV, Highland Ridge, K-Z, Livin' Lite, If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I have been unable to take motorhome any distance as if roof tears or leaks much more damage will occur. "I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. When we were stucked they informed us to go to ******* we were stuck in ga we where live, I am rejecting this response because:saturday called **** rv. 2017 Thor Challenger XE Rear and side cameras and radio not working. All warranty info is typically reserved for new units and is subject to specific terms and conditions. Thor Motorcoach Logo linking to Home Page. He made us feel at ease during the whole process. This is NOT a new claim. 2016 Freedom Elite 28H with a Axxera radio. We make the transition smoother with this free Owners Guide. There's a fuse on the back of the radio. Thanks for the replies. Attached 75 watt solar panel. Arriving at our destination we set up to dry camp. I tried to call **** / ******* and left a voice-mail asking for a return call where I may be able to set up an appointment in March as well. More than 50 pictures were sent to Thor. I have a full side slide on my 2016 Thor Ace 30.2. Multiple emails say **** approved the work to be done, only to reject their labor charges in the end. Generator in photo not included. Brand: Thor Motor Coach. ** Day 2 we tried using the microwave again. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. State: Arkansas. After changing the engine battery the radio and backup camera will not work. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Description. Is An RV Renovation Project Right For You? ALL OF A SUDDEN everything that was approved is no longer valid, considered null and void by Tristen. Exterior 32" TV on Swivel Bracket with Bluetooth Sound Bar and Radio; Bluetooth Coach Radio with Exterior Speakers; Cable TV & HDMI Ready; Satellite Mounting Backer in Roof; Wall Cubby with Net and USB Charging Port; Power Charging Center for Electronics Electrical & Plumbing. Junior Member. Our BIGGEST Class C is HERE!! It has been sitting for a year. We have spent countless dollars and hours as well as travel time in dealing with this. Model: Hurricane 29M. ************************* (Thor Motor Coach CSR) worked with us thru March of 2022 trying to get these issues resolved. *All RV prices exclude tax, title, registration and fees, including documentary service fees. . As the smallest motorhome option, camper vans are welcome virtually everywhere. Thats where the water is coming in, it came that way from the factory. If youre not a big fan of taking the road less traveled, consider the 4x2 sprinter! We want **** to act in good faith and resolve these longstanding issues. Everything is well documented. The RV is a Thor ******* **** 2019 and the vin#*****************. This clearly implies that **** knows full well that the labor costs to do the work on our coach far exceeds the $2,000. We strive to ensure all pricing and information contained in this website is accurate. Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: Cushioned Seating Under Bed Full Bath Two Burner Gas Cooktop 15' Power . Can hitch up to 8,000 lbs. Most of the issues listed on pdf ************************************************************** 2021. master Slide topper is failing because there are no screws installed in it to hold it, ladder To get to bunk above drivers compartment is unusable as the brackets for it are wider then ladder provided. Complaint Type: Problems with Product/Service. Note that complaint text that is displayed might not represent all complaints filed with BBB. . EVERYTHING is well documented as to the effort that WE have put into getting these issues resolved. You are using an out of date browser. 2022 Thor Motor Coach Challenger RVs for Sale Near You. Jumping through hoops. This shouldn't be happening. It is NOT THE PRODUCT but the PEOPLE who are not making correct choices when interacting with customers and the handing of service for this vehicle, as we continue to watch and wait, watch and wait . Immediately I had power to my Axxera. Yes. Countless hours spent on the phone, the computer, the road, only to have **** reject the bids we have presented. Fill out this quote form and we'll get back with you as soon as possible. 2003 Thor Motor Coach jazz. The dealers in my area state that they dont even know what a ********* is and dont work on them. We have taken our coach to *************** in ***********, ** to have the work completed by a certified tech. {priceLabel}: Checked every fuse I could find. If Tristen needs additional documentation, I will also be happy to send it. Doesn't look like I am getting power to the radio since battery replaced. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. Does not include Hitch work or accessories. Above Cab 40" Swivel LED TV, Optional Bedroom 32" LED TV, Optional Exterior 32" LED TV, Ford E-Series or Chevrolet C4500 Dually Chassis (22B, 22E, 23U, 24F & 26B), Ford E-Series Chassis (28Z, 29G, 30D, 31E, 31L & 31W), Slick Fiberglass Exterior with Standard Graphics Package, MEGA-Storage Compartment (22B, 22E, 23U, 28Z, 29G & 30D), Power Patio Awning with Integrated LED Lighting, Framed Windows (22B, 22E, 23U, 24F, 26B, 28Z, 29G & 30D), 8,000-lb. Then to ********* in ****. At that time, it started making a screeching sound like a prop from an airplane rubbing against a wooden wall. This coach is over 6 years old. We have acted in good faith throughout this entire ordeal. As a matter of policy, BBB does not endorse any product, service or business. See dealer for details. 2017 Thor Challenger XE Rear and side cameras and radio not working. Then ***** struck, with travel restrictions in place. Another for $6,500.00 from *************** in ***********, **. Used 2022 Thor Motor Coach Challenger 35MQ $169,999. Motorhomes that are built using an automotive van featuring a functional kitchen, bedroom, and living space; also referred to as camper vans. At this time Im satisfied that they Thor Motor Coach has reached out. Even has King Size bed and two, My father and I purchased a class c motorhome from giant RV and it was the most easiest process ever. Both electrical circuits must be energized for either radio to work. HOW WILL ****************** KNOW IF HE CANNOT TALK TO A SUPERVISOR AT **** ABOUT THE ACTIONS THAT **** HAS TAKEN AND NOW, ****************** IS BEING ADVISED THAT THE ACTIONS OF *************** BE INCORRECT ACTIONS. I can only speak to the radio wiring in my coach. BBB Business Profiles are subject to change at any time. Thor Motor Coach's stands behind it's previous response, copied below. How can **** choose to refuse to fix this chronic and widespread issue? Read full answer All standard features and specifications are subject to change. The repairman found that the slide on the motorhome was installed incorrectly its off 1/2 in. As an industry leader in innovative design, TMC builds a variety of unique styles, sizes and floor plans that feel custom-made - at a truly competitive price. Save your favorite RVs as you browse. Onan onboard generator. ****************** was thankful that someone from Thor Motor Coach reached out. Worked with ******************* until **** when he moved to a new position. You probably have to pull the radio out to find it. There is an additional five amp inline fuse in the radio's hookup circuitry near the radio itself. 2022 Thor Motor Coach freedom elite. Now they say we can drive the coach ***** plus miles each way from ***** to ******* for Thor to do the work. And not have heard from them. Satellite. General RV works hard to ensure the accuracy of all its listings however we are not responsible for any misprints, typos, or errors found in our website pages. It may be 'out of warranty ', BUT **** SHOULD NOT BE ABLE TO DISREGARD SUCH A HUGE ISSUE THAT IS PRESENT IN NEARLY ALL OF THEIR COACHES. ******* also says we would NOT be reimbursed for any travel expenses. good-will offer. Not a fuse, not a wire. Searched for help on the forum and replaced fuse in the rear radio and its working but not getting power to the dash radio any ideas?