It arrived today. The item received is "not as described" (e.g. You in? She would never respond to the seller. If the seller can ship the right item, Posh will usually provide shipping labels so the buyer and seller can swap the items and make the bundle whole. Saying, Im sorry can sometimes come across as admitting you are at fault. Disclosure: This post contains affiliate links. Sometimes Poshmark will request additional photos from the buyer, so in those instances, it might take a bit longer to resolve. 122 78 r/poshmark Join 23 days ago The item was damaged or lost. I hope to get this one! The listing will automatically open and your cursor will be dropped into a comment box. All I have as the address that it was sent from. When payment for the full value of items is not exchanged through the Poshmark platform, we cannot guarantee that both parties will ship and transact as promised. Let me figure out how to fix this. Tracking confirms delivery of the dress almost a week ago. There are three ways you can message on Poshmark. I don't use PM so I'm asking this question out of curiosity. I dont think people need 3-day shipping they could do a 7-Day shipping to make the amount lower. When commenting on the case, paraphrase or copy and paste that portion of the policy to remind the Facebook employee of it. As well as two other resellers I know. Theres no harm in having a case opened against you or accepting a return. I know im resurrecting an old thread but this must be happening often. In my case the buyer accidentally (supposedly) clicked the wrong button and the funds were issued to me and were not issued initially by Poshmark. However, still do not understand how anyone in good conscience can treat this sort of issue so lightly and keep something that isn't theirs, not shipping it out right away. Poshmark provides a flat rate fee of $7.67 (paid for by the buyer) for expedited shipping for all orders. This is sometimes a subjective issue since a lot of Poshmark is second-hand clothing. One time as a seller I accidentally mixed up two orders and it was a very upsetting experience - one buyer was awesome, reshipped the item immediately to the correct buyer, and I kept in touch with her to give her any updates on the situation. Before you respond, evaluate the reason for the buyers return request. The majority of Poshmark sellers ship their orders within a few days of purchase. Ive emailed them asking and their only response is well check in on it. The item was listed as the wrong size, color, price, etc. has flaws that werent mentioned, is the wrong size, has alterations that werent reported in the listing description, etc.). Reddit and its partners use cookies and similar technologies to provide you with a better experience. WHAT TO DO IF A CASE GETS OPENED AGAINST YOU ON POSHMARK. Now it is day 5 almost 6 and it has not been shipped? Recommended sort takes into account sharing as well as a number of other aspects. In this post, Ill share with you what you can do when a Poshmark case is opened to give you the best chance of a fair resolution. makes a series of notes reminding myself to double check items. The seller pulled up a retail site listing indicating that the item was imported. I reached out via messaging and haven't gotten a reply. Cases typically take one to two days to resolve. Review From a Seller Whos Made Over $77,000 On The App, The Truth About Why Your Items Arent Selling On Poshmark (And What To Do About It! Cases typically take 1-2 days to resolve. One buyer from Mercari was super responsive and friendly to fixing the situation. People have different ideas about the condition and wearability of second-hand clothing. However, if an item was purchased through the Make an Offer feature, that sale is final and does not get the 3-hour cancellation grace period. The buyer who shipped right away definitely deserves praise and the other deserves to be publicly embarassed! You purchase an item on Poshmark. Why? Credit: The Focal Project / Flickr. Along with the suggestions mentioned, Poshmark really needs to make changes in their outreach marketing department. If there are no complaints within 3 days of receiving the product, Poshmark shall release funds to the seller, and once a sale is confirmed, there will be no refunds. Ive been selling and buying on Poshmark for a few months now and everything has gone smoothly. As Ebay said, that I should not send the buyer the item until they have sent back the first item. Examples of reasons that could go either way: The color of the item doesnt match the pictures or what was described. IS A CANCELLATION THE SAME AS HAVING A CASE OPENED? 5) Make offers to likers. While it stinks to lose out on the immediate income, you can easily relist the item using Poshmarks Copy Listing feature. Response: The item was listed as the size on the dress. How long is a Poshmark bid good for? I reached out to the Poshmark buyer by commenting on the bundle and her items to reassure that this is an easy fix if she claims wrong item delivered and she is ignoring them. Add your comments as though you are speaking to the Poshmark employee. The seller on Poshmark mailed my package to the wrong address and usps is sending. It's likely something of little or no value like a pair of socks or filler paper. I should have looked prior to responding and added that stock photo to my comments. Try digging around the brands official website and screenshot any instances where it states that their clothes, indeed, are made in China. For a better experience, please enable JavaScript in your browser before proceeding. Here are some examples: A buyer opened a case stating that the hem of a dress was cut (raw) rather than finished. So posh approves the return but give me only 2 business days to ship it back. Good 5 star experience. Just be patient and try to focus on other aspects of your business in the meantime. $888 $888,888 Free Shipping Size OS Buy Now Like and save for later Add To Bundle Ordered a raspberry macaron candle and i got this. has flaws that weren't mentioned, is the wrong size, has alterations that weren't reported in the listing description, etc.) I sent the package back but I didn't put the return label on it I sold boots on poshmark . I purchased not on poshmark but bonanza . I messaged them over 10 times now. Ive had no sales compared to my steady flow. Last but not least I have to say simply changing your mind and wasting the sellers time money and gas is not right. Posh Protect does not cover trades or transactions completed off of the Poshmark platform. Even if only one thing is incorrect. She claims shes sorry and got them mixed up, and Posh tells me to use the shipping label they emailed to me to send the dress back to the correct buyer and that she will do the same with my jeans that she received. Or is it just dropping it into the blue mail boxes they have? This scam usually targets sellers with high-end or designer closets. Sometimes its best to just cut your losses and accept the returnespecially if you know you are the one in the wrong. You bear all risks associated with any such transactions. I must've gotten a little confused in the process and sent a size Large instead of the XL. Examples of seller errors: Sent the wrong size. If you feel that the issue has been resolved at any time during the conversation, you can close the case to remove the Support Agent. You have 3 days after delivery to inform us if the item has been misrepresented by reporting the problem in the Poshmark app or website with supporting photos. I asked her Wednesday when she plans to ship ( mind you, this is 6 days after I purchased) and she never replied. Check it out, here! Ordered a raspberry macaron candle and i got this. Fast shipping and buyer protection. pants No stains/holes Smoke free home She paid $100* for a reformation dress that she did not get. After all, cases happen to the best of us! This activity is strictly prohibited on Poshmark for essential items. Ah, nevermind, kind PFer's..I see on Poshmark that my offer did expire on it's own! I think a lot of us have mixed up orders like this, which is a human error, but at this point the blame lies with the other buyer. Select the order with status Case in review. Yep, I've had it happen a few times. Tagged: Poshmark, thrifting & reselling 3. Head over to the Poshmark Community Toolkityour one-stop destination for mastering the ins and outs of running a successful Poshmark business, connecting with the community, and more. Not understanding why that keeps occurring. Posh Protect does not cover trades or transactions completed off of the Poshmark platform. There was no alteration or deception in the sale of the dress. Unfortunately, one of the items she went me was incorrect. Since Ive sold thousands of items, Id say thats a pretty decent track record! Cookie Notice This new sort order is simply not working for many of you. As a result, today, we will be switching back to just shared as the default sort option for most users. However, the ones that supply services are at least seeing some growth. Share tips and tricks, make new PFFs, and banter about. If any of the following pertain to your order, please report the problem in the Poshmark app or website immediately: If no claim is made within 3 days of delivery, payment will be automatically released to the seller. At this point I dont care if I get them or not, Id just like a refund. Description: All in one 18 piece embroidered bathroom set from homestyles set includes, fabric shower curtain w/ hooks, multi size towels and 2 carpets. If we verify your claim, we'll send you a label to return the order to the seller and refund your payment. Buyers do not care how many followers you have. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Something went wrong." I've contacted Poshmark support, but I have not heard from them. Poshmark allows four pictures, but sometimes employees will ask for more. Ships from United States. You can always re-list the item on Poshmark! She finally did ship but by the time the buyer received her item, Poshmark had sent her a refund and paid me also, so she was able to keep the dress for free, happy end to that part of the story! If you still have additional photos of the item saved to your phone, submit those to support your case. Would you PLEASE switch me to the test group that is selling? Since rollout, we've seen huge improvement in the buyer experience and seller sales across the board. It is May 7th and I am being faced with a tough choice of either withering here or pulling up and giving my business to a different platform. Should You Include a Thank-You Note in Every Poshmark Package? Reddit and its partners use cookies and similar technologies to provide you with a better experience. I have never seen brand new designer fashions sell for so low (You can find brand new Ugg boots all day long for $60-$80!) Still bitter that the other girl got her dress and got to keep my jeans, but if a mix up like this ever happens again Ill make sure to hold onto the other persons item until I get mine first. What can do to make sure you are heard and try to win the case? If youre still struggling to get the friendly juices flowing, heres a great phrase to lead with: Im bummed to hear you arent satisfied with your purchase.. Opening a case is the ONLY way to do this properly. Select Comment on Case. How can she claim this after accepting the order to begin with? When this feature first came out, a lot of people felt it was pushy. Fast delivery, full service customer support. To approve the return: In the app Go to the Account Tab (@username). The more you sell, the higher your odds areits as simple as that. If the buyer does not accept the item within 72 hours, then Poshmark automatically releases the funds to you. They care whether or not you have the item they are searching for. Otherwise, all sales are final. I have two of the exact Nike shirts and now I am very worried my closet will be shut down. Create an account to follow your favorite communities and start taking part in conversations. After years of selling on multiple apps, I finally mixed up the labels to two buyers on different selling apps. The item I got was significantly more expensive than the one I ordered, seller just made a mistake in shipping. I help women save money and make money in everyday ways to meet their money goals. Submitted: 2 day ago . Thanks for being here anyhow! Shop Home's home styles Green Cream Size OS Bath at a discounted price at Poshmark. The policies and systems we have in place to protect you are called Posh Protect. Each order is shipped using 1-3 day USPS Priority Mail. Response: Im sorry the item did not work out for the buyer. To report the problem: In the app Go to your Account Tab (@username). Are cases annoying?