KAY Jewelers offers engraving on select merchandise. Join Our Email List and Receive a Special Offer! Both share the same physical, chemical and visual properties. For more information about reviews on ConsumerAffairs.com please visit our What do I need to bring with me to the store to pick up my order? In addition, all necessary repairs must be completed by our representatives. Kay Jewelers Review | Excellent Quality and Stunning Beauty. What is KAY Jeweler's return and refund policy? you can get $200 off some orders from KAY Jewelers. She was diligent on researching the best options for me. I recommend that you find a different jewelry if you want it repair right and if you want the ring returned back to you. Get buying tips about Jewelry Stores delivered to your inbox. Their price was far better than the price of a local shop in Leesburg and they recommended a better setting. Corporate Phone Number: +1-441-296-5872. To write a complaint about Kay Jewelers and get an answer from the officials of Kay Jewelers, Complaintsboard.com's objective complaint writing and answer providing system can be used. } Posted Meghirdetve tbb mint 30 napja. With a commitment to providing exceptional customer service, Kay.com offers a variety of services, including free shipping, free returns, and a lifetime warranty on all of their jewelry. They were absolutely nothing but understanding and apologetic and I am strongly recommending kay..my experience (other than UPS) was fantastic!! Kay lets customers design their own rings so they can ensure their wedding or engagement rings are unique. Submit a complaint and get your issue resolved. His parents had purchased jewelry at Kay's for many years. Unsubscribe at any time. It is beyond comprehension that any business manages to stay afloat when treating customers as we were treated. Please see our return/exchange policy HotDeals uses cookies from third-parties or affiliate networks to They told me the entire ring should be cashed out because it was unrepairable. All of our rings are sized to what has been determined is an average finger size. It should NOT be this hard to get my money back. When you purchase a ring on Kay.com, you will be shown the size (or sizes) in which the ring is available. } Claim it and get a lot of features. Top of the Page, When will my credit card be charged for my in-store pick up? You're in the right place! Cancelled order and full refund because it was within a half hour of purchase. If you select a size other than the standard ring size shown, service may be required to adjust it. Kay.com will not accept the return of merchandise picked up at the store. Two REAL jewelers have stated that it in fact can be repaired. A company you know and trust. Compare Coupons patiently and you may be able to get a 10% OFF. Text (855) 929 - 4190. Over 100 years later, we are the number one jewelry store in America with over 1000 stores from coast to coast. Lifetime Diamond Trade-In PolicyYou may trade in your diamond for another diamond at least double the trade-in value. Kay Jewelers reviews first appeared on Complaints Board on Jul 30, 2007. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. A Philippine registered nurse with an extensive professional experience in customer service, hospitality, aviation, jewelry start up entrepreneurship, teaching, public speaking, life insurance industry and public relations. Build your forever wardrobe with new season KAY KONECNA Demi-Fine Jewelry now on FARFETCH. Often, support service operators "redirect" customers to the site with a request to first . We let the people know we were just taking a look around, we were not looking for anything specific. (18 weeks ago as of 10/14) She said she will call back after she calls the store. To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. Your order will be kept at the store for 30 days. .js-responsive-image { Receive a Quote. I wouldnt recommend this place at all. Sales person very helpful; explaining that once paid off my rings have a life time guaranteeand would be sized at no charge. I requested a replacement, but an exact replacement could not be located, so I asked if I could replace mine with another diamond bracelet from their store and pay the difference. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. I was going to have my wedding band engraved as well and I do not trust Kay's jewelry anymore. Platinum is pure metal that is naturally white and much more Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. But long before becoming a nationally recognized jewelry retailer, Kay was the simple idea of two enterprising brothers from Reading, Pennsylvania. border: 1px solid #515666; Top of the Page, What colored gemstones are considered precious? I will pay a private jeweler to fix the earrings. While Kay Jewelers does offer live chat as a way to get help, they also have a phone number. Thanks again Ashley! I have over 8 years of experience working in retail and customer service. This is the worst company to order Jewelry through. The best phone number for Kay Jewelers is their 800-527-8029 customer service phone number, and you can get the details and use . Top of the Page, What is Kay Jewelers return and refund policy? Creating a MasterpieceOur diamonds and color gemstones are cut and polished by master craftsmen whose skill makes your stone beautiful and brilliant. MORE+, Save up to 10% OFF on KAY Jewelers items. It looks like your microphone is disabled. 327 I purchase a change from Kay jewelers and I had to take the train back because they got wasted and was causing a rash on my chest. I call to have it fixed and was told no. What industry does Kay Jewelers compete in? I dropped off my ring to get resized and was told that it would be ready in 2 weeks, couple days before the 2 weeks I got a call that my ring got lost in the mail. He was elated to find the beautiful ring that his deceased father had worn daily and was designed and made by his mother. What is your policy regarding the gold supply chain? No help this company. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The eligible items for the discount range a lot. I can honestly say that without the diligent hard work of Brittney, KiSaundra and Ren, this situation would not have ended as well as it did. We're Available. links within this website. I paid for a jewelry/gold guarantee that is supposed to cover repairs. Sonya took the time to contact several Kay's to try nd track the band down. This is a great jewelry store to get anything my wife wants. Well, then I asked to look for a replacement that is the same as the one got lost. Do not buy from them. If youd rather exchange your purchase for something new, great! You should not buy your engagement ring from this jeweler. I email Kays and surprise surprise their "vendor" never even issued my return. @media (max-width:767px) { Im friends with the manager and she lied to me as well. I returned the earrings to the store on 2/26. I paid to have it fixed once and waited, so i think thats fair. There was no one in the store but workers standing around . They sell no bands in store. Thank you, you have successfully subscribed to our newsletter! My husband surprised me with a beautiful kay jewelers wedding ring I loved it diamonds on the bottom and the top really love it they did a great job with it . Top of the Page, If I want to mail a payment , what address should I send it to? Always a pleasure to go in. At Kay.com, they strive to provide the best customer service possible. Click here to get notifications about new complaints of Kay Jewelers. You are going to save $50 OFF with it. 30 days? Either another chain or another piece of jewelry or refund. Not an email. Top of the Page, How long do I have to pick up my merchandise? I wear the chain everyday and wash in it. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Kay Jewelers. I am beyond frustrated with the service department at Kay Jewelers. Our content is intended to be used for general information purposes only. On 12/30/2022 at 2:00 pm PST my Mother and I arrived Kays Jewelers located at the Galleria Mall in Las Vegas, NV to have our jewelry inspected. Always trust Kay Jewelers. Connie called me and said she was working something out. You will be notified via email that we have received your returned order and that your method of payment has been credited. Purchased a Diamond ring 6 months ago & the center Diamond fell out. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. I will be sure to share this with everyone I know. In case you didn't realize there was an alternative, the best phone number for Kay Jewelers customer support is 800-527-8029. 2. This is the WORST business to deal with. Saturday: 9 AM 10 PM ET. We owed $320.00 as of Nov.10, 2022. Voyez comment nous le faisons et nous pouvons galement vous aider. Fix for a reasonable amount. Let us know in the comment section below! This most recent repair done at Salisbury NC, was very poorly done, and I was VERY dissatisfied! You must bring a valid photo ID (such as a driver's license). Top of the Page, What is the difference between white gold and platinum? I was they would call me by end of the day to let me know, off they did not calll. Text (855) 221 - 6255. You just need to follow some tips to get $25 off select merchandise. Does not honor sale when they originally said they would because my poor quality ring, not like the display, discussing my account with other people. Their customer service department should be called sewage department coz all I want to do is take a huge dump on their whole team. Personalization services: If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: a { * By clicking this link or texting this number (1+855-929-4190), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. Tried to cancel the order after 30-minutes but the customer service agent said it was already shipped. Average Customer Rating. The release is me agreeing not to make any negative comments on social media and that we have resolved any issue amicable. My ring is absolutely beautiful and the employees at the Oglethorpe Mall location went above and beyond outstanding customer service!! Both gifts from my husband were purchased at this store and I had the receipt. Since then I've heard nothing from them. Long story a left without my ring that is paid in full and they are holding forcing me to sign the release. I also went to the doctor to ask about and probably have to go back since its getting bigger! The address for our corporate headquarters is: Sterling Jewelers Inc. 375 Ghent Road Akron, Ohio 44333 Kay Jewelers needs to revise their gift return policy. I ordered a necklace for my aunt for Christmas. We were baffled because we have a Kay's credit card, and have been there several times prior. I feel very misled and ripped off ! Very disappointed with kay. 5. Top of the Page. She was constantly in communication with me and always delivered what she promised. I bought a family necklace for myself and when I picked it up from the store in Forsyth Illinois I told them it is way smaller than what it looked when I looked at it and personalized it online. The cost of ESP is based on the amount of your jewelry purchase. When I checked in 3 days later they told me they were now escalating it and it would be another 7 days from that date until someone reached out. Is this your company? They worked together to approve a replacement bracelet for about the same value. I have spent a ton of money at Kay's because of Chris. . -webkit-transition: all 0.5s ease; Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. I called and talked to three different managers three different times. Order number: [protected] The eligible items for the discount range a lot. For 90 years, Kay Jewelers has offered exceptional jewelry and great customer service. What is your policy regarding conflict diamonds? If you do not see your ring size listed for a ring you like, please visit the KAY Jewelers store nearest you to determine if a ring can be ordered in your size. If there are any questions related to these issues or any other issues, KAY Jewelers is dedicated to easing your misgivings all day long! Then when I said I thought it was 30 days from when I picked it up, they said ok. Then I was told the district manager said no and that was that. MORE+, Buy now! Also got a gem of a gift for Mom. If I do not hear from someone in a timely manner, I will be contacting my attorney and taking the company to small claims court to resolve this issue. If your finger is a different size, we can adjust the ring. Initial Kay Jewelers complaints should be directed to their team directly. Kay Jewelers customer service. Mounting GuaranteeFor twelve months from the date of purchase, we guarantee the mounting for your diamond, emerald, ruby or sapphire against all defects in material or workmanship. Or exchanged within 30 days at any Kay Jewelers. Catherine Kay manager wasn't hesitant to offer me an exchange. You can easily find current promotions and discounts on the homepage for you to use. I am pleased with Kay Jeweler. What Is The Customer Service Number Of Kay Jewelers? The Kay Jewelers Gold Exchange is an opportunity for you to sell your used, unwanted gold and platinum jewelry through a secure . they offer a 30-day return policy, free shipping on orders over $50, and a lifetime warranty on all of their jewelry. Customers can take advantage of Kay's Style Finder, which helps them find the right jewelry product they are buying as a gift or for themselves. The size was incorrect! Cancelled order and full refund because it was within a half hour of purchase. From our first conversationshe stated that her main objective was that she wanted me to be happy with my purchase. This customer service is it's terrible to say the least. I dont know if something is wrong with the gold or the chain doesnt agree with my skin! You have added the max number of Favorites. If you want to save big on your KAY Jewelers purchases in the future, you can go through this part for some inspiration. Score 2.3. Now, it has started customer satisfaction survey to collect feedback and improve their service. These services include cleaning, repair, watch tuning, damage checks, refurbishment and more. We encountered an issue signing you up. * By clicking this link or texting this number (1+855-221-6255), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. a:hover { We appreciate that you've chosen Kay Jewelers. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Kay Jewelers, Connect with Kay Jewelers via Facebook at, Like, share & subscribe to Kay Jewelers on YouTube at, See Kay Jewelers's portfolio on LinkedIn at. Totally understandable. Thankyou Bri sincerly Angela C, Recently I had to have my Movado repaired and took it to Kay Jewelers on Sunset Blvd in Lexington, SC.From the first day I received outstanding customer service from the Associates and the store manager. When you purchase our Extended Service Plan, we will make any covered repairs needed, up to the amount of the purchase price, at no additional charge.*. How can we enhance your Kay experience today? Kay offers customers credit options to help them finance their purchases. Average Kay Jewelers Customer Service Representative hourly pay in the United States is approximately $12.91, which is 9% below the national average. This situation became the most unprofessional experience of our lives! If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. color: #515666; We will repair or replace your mounting without charge if any defects are found during this period. Be the first one to find this review helpful. NOTHING LIKE HAVING MY LIFETIME WARRANTY.. she was so patient and understanding. Already frustrated.We were shocked when we were informed that a burglary had occurred, and my boyfriend's ring had been stolen on the 4th of January. Monday to Friday: 7 AM 1 AM ET. Also to let employees know they should not ask personal questions like their social. Contacting Kay Jewelers. Top of the Page, What determines the price of a diamond? Shipping has always been top notch and quality too. Discuss the issues you have had with Kay Jewelers and work with their customer service team to find a resolution. I still had the Diamond, so that was to remount & fix the prong. Ill took that chain back and they swap it out for another gold chain and now Im suffering a sebaceous cyst on my right torsos. Yes, special order items are able to be returned. Please see our return/exchange policy. The ring was there the next day Friday after I was told it was gonna be about 5 days. Please do NOT purchase a wedding ring or any JEWELRY from this company. It can help you save $200 OFF on your orders. You will know exactly when it will be delivered. In order for your Diamond and Gemstone Guarantee to remain in effect, you must have your diamond and/or gemstone inspected and have the inspection documented every 6 months by an authorized representative. Next, your jewelry will be repaired by our trained jewelers, who are trained to restore your piece with meticulous care. PAY RATE: 620,000 - 840,000 HUF/monthly. and they even asked Brown, who said she bought the extended service . Can I have someone other than me pick up my order? We take the impact of our company's supply chain seriously, and we believe that gold should be extracted and processed in a manner that respects the needs of current and future generations. Here, KAY Jewelers is offering you $25 OFF on all their products. 2023 ForLocations.com All rights reserved. Online: Log in to your online account or use the EasyPay feature in order to pay your bill. Do all rings come in the same size or are there different sizes available? The Vice President, Bethany Spain will make up false information not to give a refund. We're Available. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. Ordered online and I received my order and everything was absolutely fine. (Engraving is not available on kay.com.) Many consumers are unable to pose their problems on the ground due to geographic restrictions, therefore, currently the best approach for them is KAY Jewelers online customer service.