I used to have a regular group that always shopped my orders and things were excellent. Only a small percentage of Shoppers and customers are there to run a scam. Start shopping online now with Instacart to get your favorite Quick Picks by Publix products on-demand. If you choose to cancel an Instacart order before a shopper has picked it up, you wont incur any fees because its a no harm, no foul situation. Store won't give a refund for Instacart purchase unless it's Kroger online pay and select others. Missing items; Incorrect items; Damaged items; Poor replacements; Early/late orders; Ready to make more money than with Instacart? Another issue is Walgreens. You can reach Instacart by email if you go through their website and send a message through their contact us button. 2" x 6" x 10' each Buy now at Instacart 100% satisfaction guarantee Place your order with peace of mind. Instacart is one of the best grocery delivery services available, but its definitely not perfect. His insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. What do people get out of reporting damages? If you see bot apps advertised on sites like Instagram, you can block them and report them there. Actually call the service line and make a complaint. Our website is supported by our users. One item was cinnamon cake slices and I have no idea how they woulda been damaged and the other was ice cream which I grabbed at the very end to insure it didn't melt while shopping . Certain order types (e.g. 1. It makes me hesitant to use them anymore, yet have been using them for a few years without any problems. I'm a good shopper dammit! Ikea Polyester Haren Pleated Blind . and . A special [censored] you very much. Instacart is legitimate, convenient, and safe for shoppers and customers. Instacart Jen recommended taking advantage of the notes function in the Instacart app to avoid order delays and disappointment.. If you selected an item issue, choose the affected item (s). I have been with instacart I believe two years , I work alot and especially during the holidays, every major storm for the last 2 years and there's been several , often times 1 of 3 I the niagara falls and surrounding areas during bad weather Share your photos and videos with others to prove the truth of your words. As I am with all customers, I was polite, engaging, pleasant and timely. Its been much better. I will never order again from Instacart. Unfortunately, as soon as one bot app gets shut down, another pops up in its place. and certain items may require in-store returns for refunds. Later that day, I went into Walgreens. We spent 100 dollars on UBER. 5. I had a party this evening. Below are eight of the most common Instacart scams. My experiences with shoppers had been almost entirely positive until about 6 months ago when they hired loads of new shoppers. Press question mark to learn the rest of the keyboard shortcuts. sometimes you can still have contact with them because if the driver. If youre unhappy with the quality of your product or what replacements were chosen, you can get a refund from Instacart. Obviously, if you canceled your own order, this wouldnt be a surprise. Instacart does have a few provisions for obtaining a refund, namely your complaint must be eligible and your issues are subject to Instacart's review. Go back to the store that did this, who is fully to blame, and get a refund or replacement regardless of delivery. Nah, not when you paid delivery fees, service fees, marked up prices and tip because you needed it delivered in the first place. When placing an order, you can click on each item and leave a note specifying your preferences, whether it's bananas that are more green than brown or apples that are a certain color, Jen said. So I wake to find my instacart account has been hacked and someone is shopping and having items delivered to a hotel room across the other side of the country - mind you it is a hotel room with a room number the chat history has the person talking to the shoppers and telling them to leave the items outside the hotel room. Consider DoorDash! I want a refund ASAP of my original order and I want to not hear from this useless company again. When a customer places an order, it goes into a queue. CANCEL MY ORDER AND ANY MEMBERSHIP ACCT I MAY HAVE JOINED. If possible I'd like to get my money back, but I'm not about to mess with some innocent lady's income over $5. As long as you cancel the service within 15 calendar days of it charging you and you havent used the delivery service during that time, you should be able to get a refund for the charge. I said to her, if I didn't have funds, all of the charges totaling over $550 wouldn't have been debited. I bought some store-made pico de gallo that smelled absolutely rancid when I opened it. Some states require a signature before the alcohol can be delivered. A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. If you are saying they made one mistake on an item, when they. Our website is supported by our users. Instacart processed . Low ratings "may" affect a shopper's ability to select the best highest paying orders to shop. charging for services, double dipping into my bank acct and leaving charges pending, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. They can wind up with free groceries or extra money, and the customer ends up with nothing. It wont be refunded as a credit, but rather the funds will be put back into your bank or on your credit card. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Instacart reserves the right to modify or cancel the Guarantee at any time. See how much you could be earning. If you can't advise me you will not be bringing my stuff, just say so and don't have me waiting while you keep changing the delivery date. Instacart states on their website that you have to request your refund within 7 days of delivery. No thank you, I'll wake up 30 mins early for work tomorrow and pick it up myself. - the shopper delivered an inadequate replacement item which the customer didn't specifically approve through the Instacart platform. just noticed today that I had 2 "damaged items" from order I did a few days ago. I have been using this service several times a week for well over a year, as I have been struggling with health issues so the "convenience" of this services has its benefits, when it runs smoothly. 5. Brett Helling is the owner of Ridester.com. As a customer, there isnt much you can do to prevent this scam other than carefully reading through an Instacart Shoppers reviews before choosing them. Contactless delivery and your first delivery or pickup order is free! cracks me up. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Some are good some were not so good. A single two item order pays $7, and a triple 50 item order pays $7. Well also go into how you can avoid them and what to do if youre the victim of a scam. Just so many things wrong with IC and it really does start with corporate at the top. I am handicapped and I needed those bandages. Under the 100% satisfaction guarantee (the Guarantee), customers are eligible for a refund or credit if they report a qualifying order issue. One way to avoid this problem as a Shopper is to always take a photo of where the items are delivered. I ordered 3 6-packs of Diet Coke bottles listed for $4.99 each. To report a problem with your order on the app. The company doesnt have a direct email address. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Browse the most lucrative promotions we offer. You can reach them through their app, phone number, or email, but its generally easiest to get in touch through the app. It definitely wasnt broke when I delivered it You can plainly see it in my picture. In this menu, youll need to click Your Orders.. In total, Marketplace paid $74.16 more for the same order of 20 items through Instacart than when purchasing inside Loblaws; the in-store total was $ 242.49, while on Instacart the receipt for the . Do they get to keep their stuff for free? To report a safety incident. This complaint is about instacart and how they lie , hold back pay earned and overall treatment of there employees . - an item arrived broken or in an unusable condition. They didn't say. Ridester 2022 | ALL RIGHTS RESERVED. We cant add over-the-counter items through. The $7 base pay was supposed to be a floor that would raise depending on the size of the order. Instacart will provide a credit, refund, or redelivery if alcohol items were damaged by the shopper due to the following. We cant deliver alcohol to visibly intoxicated persons or leave alcohol unattended. When placing an order, customers can indicate their replacement preferences. So I was trying to figure out what to do about damaged items that I felt were not damaged when I delivered them to the customer. Why would you go to the store, with rancid food, for "credit"? Scan this QR code to download the app now. For an order placed through the Instacart App, follow these steps: 1. If this is the case, youll need to reach out to Instacart directly to get the order canceled, but you might get a cancellation fee in the process. I was already late for holiday evening and the only open store was far. I give up.. NEVER USE SERVICE AGAIN. ComplaintsBoard.com is a leading complaint resolution website on the Internet. It wont be in very vibrant lettering, but you should see a box that says Rate Order And Report An Issue.. Company transparency and an explanation as to why my credit card information was used to fraudulently enroll me in a service I never requested. You might need to get a refund on a whole order, a single item, or a mix of items. Best for straight and wavy hair. Instacart may issue a partial refund or credit for that item if only a portion of an item is missing or damaged. Submit a complaint and get your issue resolved. I quit shopping for instacart and shipt a couple of months ago. I normally would sign in to Instacart with Google. Instacart may deny any request or revoke a credit if we suspect fraud or abuse, or if we determine the customer directly or indirectly caused the order issue. February 1 2023 placed an order via instacart with Fortiono's If you find yourself in possession of expired foods, whether its fruit, meat, or something else, Instacart will gladly help you get refunded for those items. During this time, a black large SUV arrived in the parking lot and a black male got out with bag Instacart, great concept, but a huge rip-off. If Same-Day Delivery is not available in your area, you may be interested in nationwide CostcoGrocery (excluding AK, HI . The screenshot showed that the shopper sent Jas two pictures of the dip section of the grocery . You have up to. Did you receive a delivery youre not completely satisfied with? There isnt much you can do to prevent this as a Shopper, but it can hurt you if you get lower star reviews. I was charged over $550.00 for my two orders. You have up to 14 days to report an issue with your order with Instacart. Unless they gave you a four or less star rating, why worry about it? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Browse the most lucrative promotions we offer. You can speak with an agent within two minutes or schedule a callback at a time thats convenient for you. Most people who use the Instacart app utilize it the way it is supposed to be. Bank account charged with $223.18 ETA: Thanks y'all, I didn't know "damaged item" was even an option tbh I can't return the item to the store directly, as I have no car, the bus doesn't stop there, and I'm not about to walk an hour and a half to return an item. If you cant cancel your Instacart order, it probably means a shopper has already picked it up and began working on it. Read on to learn more about these scams and how to avoid them. The expiration date has not passed and the package was sealed, so my shopper wouldn't have had any way of knowing it was bad. It doesnt seem there are any repercussions for these shoppers. Second, in larger cities where there are many Shoppers, picking up orders can get competitive. hair-healthy HyperAIR Technology that shapes your hair into a gentle wave by drying in placeno tugging or heat damage. This review was chosen algorithmically as the most valued customer feedback. The hardest and most uncommon item to find," another added. Same-Day Delivery Powered by Instacart is available to members in most metropolitan areas. So I had a grocery order, and the shopper did absolutely nothing wrong. I want a refund ASAP of my original order and I want to not hear from this useless company again. If the packaging damage doesnt affect the product, I would let it go. Like Instacart, you get a personal shopper who will pick up the items on your list from various local stores, including Kroger, Target and CVS. Never again! Instacart memberships cost $99 a year; it also charges a per-order service fee (it's not a tip, that fee goes to the company). In some cases, the shopper can also enter your information manually. The customers suck and honestly the companies suck! Click here to get notifications about new complaints of Instacart. Broken seal. No other store includes this charge. DoorDash is a great alternative to working for Instacart, and generally speaking, they pay better! Until last week whereby they have refused to refund . Adding instructions for specific items, replacements, or delivery, Gifting an Instacart order with Care Carts. It all depends on the service you signed up for. I could not see any of the process in the grocery shopping and thought it was Harris Teeter new app and online service. For some reason, this was blocked. I have reached out to customer support and have received a refund, makes me wonder why they did it no questions asked. A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. Reddit and its partners use cookies and similar technologies to provide you with a better experience. No penalty to shoppers. Most of these examples constitute Instacart fraud. I would like all of my money back. Customers must be 18 or older to order over-the-counter medicine and provide an approved photo ID showing their birthdate at delivery. during the shut down there were a lot of people that came on board as shoppers. I will continue to pursue this until justice is serve! Harris Teeter did not resolve my issues due to having disconnected calls by rude customer service reps. Instacart shall not be required to issue a refund or credits with respect to any items purchased using coupons or other promotional credits. Understandings of nutrition and health are in flux. You can repeat this process for additional order issues. Instacart has a system for dealing with requested items that arent in stock. Instacart, great concept, but a huge rip-off. **Instacart doesnt accept green cards for orders in California, Washington, Missouri, and Minnesota, or for Costco or Walmart orders nationwide. Contains damaged, spoiled, or otherwise unusable items. A spokesperson for Instacart declined to answer questions about shopper support resources, but said that shoppers who had kits damaged in transit can request a replacement by emailing carrotswag . Unlike other Instacart credits, found in the Credits, promos, & gift cards section, a refund will not show up in your account. Shopper refused to bring groceries to my door. For example, if another store happens to have a certain item in stock on a day when a customer places an order, Instacart makes it very simple for the customer to make their purchases from another . If the Instacart customer doesn't have any instructions and an item is out of stock, the Shopper can message the customer and see if they'd like a replacement. While the company is good at refunding customers for issues, too many refunds can result in a price hike. *By clicking Instacart links . From there, youll need to select Your Orders and find the order you had an issue with probably the most recent one. While people may forget to cancel their free trial, Instacart Express can be canceled at any time by going to the Your Account tab in your Instacart account. Unbelievable!! Some legal restrictions apply to over-the-counter medicine orders, Instacart accepts these valid forms of ID for alcohol deliveries. Instacart also promises its customers that theyll deliver all of the items ordered. It's not for the heck of it.. Its to make ends meet and pay our bills, just like any job. Instacart+ family account terms and conditions, Sephora holiday sales terms and conditions, Instacart Mastercard Pay with Points terms, Instacart+ promotional terms and conditions. Damaged alcohol items. Create an account to follow your favorite communities and start taking part in conversations. You can check availability in your area with the Instacart app or website. Waiting until the order has already been picked up to cancel it isnt the best move because itll be a hassle for you as well as the shopper. Instacart shoppers arent perfect, and sometimes they find bad apples (literally) or choose a bad substitution. The nerve of some ppl. Desired outcome: That is OUTRAGEOUS. Your information isnt stored on shoppers personal devices. 3. You have up to 4 days after pickup or delivery to self-report an issue with your order. 2 yr. ago. - the individual(s) responsible for shopping for the items and/or delivering the items engage in inappropriate conduct during the shopping or delivery process. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I asked to speak to a manager, manager busy but would call me in one hour. Once you remove the damaged slat you place it somewhere and get the new ones. If its a damaged item, as a customer, your only remedy is to claim it as such. Still though, you've already been refunded so you're not entitled to go to the store and get a 2nd refund. Shop online & get your groceries delivered directly to your door in as fast as 2 hours. Select the reason for the refund (wrong item, missing item, damaged item, etc). Shoppers who are trying to run a scam will charge for extra items. I reported as fraud, but it remains present on the order issues page. I spoke with support who told me that they know the customer lies, but wont remove the remark nor the rating. After they've confirmed it, a refund will be processed. In recent months Instacart service has declined and in about 30% of my orders, I have received a one or more missing, significantly underweight, wrong items, or given replacement items at 2-3 times the cost of the ordered item. Plus, your first grocery delivery is free! Damaged alcohol items. Instacart refunds will take anywhere from 5-10 business days to be returned to your bank account. This will surely increase the credibility of your complaint. I cancelled the order but why bother rescheduling so that I can get another run-around? They need to understand that this is some of our livelihoods right now and they need to realize that we are the ones who are going to take the head on it and not Instacart itself. Instacart may deny any request or revoke a credit if we suspect fraud or abuse, or if we determine the customer directly or indirectly caused the order issue. 4. This seems like a fraudulent practice to me as my card details were stored on their app and it appears they want these charges to go under the radar. Shoppers can only add alcohol to replace other alcoholic items. United States-issued driver's license with photo. 6. The app has a live-chat support feature that guarantees you can chat with an agent within two minutes. If customers could be rated it would be a different story. Recently 12/12/22, I was charged $99 for Instacart's annual membership. As a result, I doubt I'll renew my service. Instacart Express is a bonus service you can pay for from Instacart to help make your experience a bit easier. Some customers will even go so far as to send pictures of the damaged goods. Well, these items were damaged, not missing. If the grocery store items dont meet these standards, Instacart will refund the customer for the cost of the item. When youre logged into the Instacart app, youll first need to find the receipt for your order. . Shoppers have a card issued through Instacart that they use to make purchases. You can rate your shopper and then go about asking for your refund. Got my order which smells like cigarettes, notice I was missing items. So, you may not be able to get as many orders as youd like in a day. From there, you can fill in key details such as the date the item was damaged or stolen, the reason . Still didn't care. If it is too late to cancel, I suggest calling Instacart at the 800 number and ask if you can cancel. Get Vero Coffee & Gelato Eli's Strawberry Cheesecake Gelato delivered to you in as fast as 1 hour via Instacart or choose curbside or in-store pickup. In 2014 he acquired Ridester.com to share his experiences with other drivers. An Instacart account credit is instant, whereas a refund credited to a bank account or card can take 5-10 days. . At the top youll see any refunds you may have had while the shopper was fulfilling your order and the store was out of items. We sometimes earn affiliate links when you click through the affiliate links on our website. No penalty to shoppers. If someone has been burned, theyll usually review. However, you have to reach out during the given timeline, otherwise you wont be eligible for a refund. My last order for them was the Thursday before Christmas at Costco, it was slammed and their app shut down. The store is the party at fault. "Russell is an intelligent, compassionate, driven person that I hope I get to work with again. In some cases, the shopper can also enter your information manually. Whether it's a missing, damaged, or expired item, the Instacart refund, once approved, will show up 5-10 days later on your payment method of choice. Claim it and get a lot of features. Refund and credit amounts vary. However if the driver still has your items it could be quicker and easier to get them by contacting the driver. It's what anyone else would do just saying. Instacart must re-introduce item commission. Ive been scammed by Instacart by someone using my card to order groceries unauthorized by me. Cool, I'll do that then! Yes. They hope that the customer wont notice, and theyll be able to keep the extras or return them for cash or gift cards. In this sense, you don't really have to keep your receipts. Youd just have to figure out if you want to place the same order at a different time or brave the unknown and venture into the grocery store. If you did, you will not be refunded, but there wont be a cancellation fee. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Unfortunately, I work full-time like the rest of America and can't be there for it. Reporting damaged products to receive refund or credit does not affect the shopper. Your speed isn't a factor for batch opportunities, and you won't be punished for slower speed, but keeping . You won't see refunds in your Instacart account. Click Report a problem on the relevant order. Now youll click View Receipt to see a detailed list of what was already refunded, adjusted, or successfully delivered. The 70th percentile of wage-earning households bring in $107,908 annually and we base spending on that number. Instacart will provide a credit, refund, or redelivery if alcohol items were damaged by the shopper due to the following Shattered or cracked glass; Broken seal; Missing or tampered label; Poor bagging leading to damaged item(s) Please contact Instacart Care if your alcohol items are damaged. If your order is over $35, youll get free delivery and wont receive a delivery fee when you have Instacart Express. Tap the Orders icon in the bottom right corner. To report a problem with your order on the website. As with almost any online platform, there are scams on Instacart. If youd rather chat on your schedule, you can make an appointment to speak with an agent. She went from earning an average of more than $1,270 per week to $690 per week, while working the same total hours, screenshots and weekly earnings reports show. One order with Tony's Finer Foods for $105.00 and one order with Sam's Club for $165.00. They promise a delivery time hours out, then email/text last minute to let me know that the order won't arrive until tomorrow during normal business hours.