Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. A member of my team has contacted you directly and you are free to contact me directly at Lorraine.brule@regus.com if you would like further clarification on these points. 198 0 obj <>/Filter/FlateDecode/ID[]/Index[180 26]/Info 179 0 R/Length 90/Prev 121201/Root 181 0 R/Size 206/Type/XRef/W[1 2 1]>>stream Can I roll any unused coworking and office days into the next month? THINKPODs are available only in selected locations. Horrible Customer Service and Billing Practices! You can quickly and easily terminate your agreement through your online portal (myregus.com), by going to Account > Workspaces and services > End Agreement. Global Customer Service at Spaces. Let us find the workspace that`s right for you and your team. Thank you, Sometimes they don't see my payments and kick me out of the system. If you would like to cancel your Member Benefits, please enter your email address and we will send you an email immediately with instructions. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! For this reason, a Regus member probably doesn`t expect them to be able to get what they pay if they decide to sign a contract with Regus for office space. endstream endobj 181 0 obj <>/Metadata 24 0 R/PageLayout/OneColumn/Pages 178 0 R/StructTreeRoot 39 0 R/Type/Catalog>> endobj 182 0 obj <>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 183 0 obj <>stream Our customers satisfaction is our priority. At this point, we told Regus that we wanted to terminate our lease for the office because we could not use it for the purposes we had specified and was therefore unnecessary for us. This company is a massive scam, Tip for consumers:This company is a scam with zero integrity. We apologise for any inconvenience youve experienced following the closure of the Regus centre in Chicago. STAY AWAY FROM REGUS, Join Regus if you want to lose your money. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. We have a team of specialists available 24/7 to help you find the best solution for your business. The complaint has been investigated and resolved to the customers satisfaction. But when you have a question or a problem, go open a help ticket, and wait and nothing gets fixed. Your email address will not be published. Michelle Spire They charge an excessive retainer fee. If we . If not, let us think for a moment about the case law. Oh yes. All of our templates are completely free to use and are designed to save you time and hassle. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Trustpilot is assessing this review in accordance with our flagging process. It goes against our guidelines to offer incentives for reviews. We ask all our customers to add an automated payment method to their account. Michelle Spire What Regus did: I have tried ending my service with Regus but they won't allow me to end. When I tried to cancel, I called my local Regus office at 7545 Irvine Center Drive. You can change your membership when its time to renew - just let us know. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Transparency is very important in everything that we do. {Address} The temperatures in our office are 31 degrees and up everyday for the last few months. Find out how we combat fake reviews. A member of our team will get back to you as soon as we have the details. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. She said it reverts to a month-to-month, but to review the Membership Agreement. Absolutely unacceptable behavior. Regards, Unrivalled workspace. Because if he expected it, why would he sign the contract? After being in my new office they are increasing rent by 8.7%. Hi Andrew, Im sorry you felt the need to escalate this. Michelle Spire Assistant Global Customer Service at Regus. Your email address will not be published. If you wish to cancel your reservation, please see our policies: 1-10 people: Full refund in case of cancellation 5 days or more in advance. These days, DragonPass focuses on annual lounge memberships which are almost identical to Priority Pass. However, DragonPass offers the ability to buy single passes for certain lounges without needing to be a member. By rigidly and uncompromisingly forcing me to pay an entire year of rent for an office I will not use is a violation of an"efficient yet very simple process" that is communicated clearly. The payments have since been sent to . Best regards, from: 0 per person, full month 0 per person, 5 days a month 0 per person, 10 days a month Enquire now Buy now The perks of a coworking membership. Well done regus u are scum, Tip for consumers:stay with regus if u want to lose your money, Hi, What actually are you reasons? Im sorry if you felt the need to escalate this. But what`s hard to find is someone who has actually figured out how to do something about it how to get out of an unwanted Regus contract. I replied that the only solution I will accept is for the contract to be canceled and the money returned. We hold a pre-authorisation charge of GBP14.75 on all new registrations. We pay those as well. Also, DragonPass retains access to Plaza Premium lounges globally, which were removed from the Priority Pass lounge portfolio from mid-2021. This company hates its customers, and treats them with destain. Fully equipped spaces for gatherings of any size. Since Hannah is a lawyer, this is not the first question she asks, because she already knew in her case that the answer was yes. They shut down my location with 2-day notice and then cancelled my agreement retroactively. My membership number is XXX-0000-11111-0000.According to the contract terms, the last date of my membership with you is on {the date}. Then, if you enter the offer code GOURMET17 at the time of purchase, youll be able to buy single-entry passes for 20 (A$37) a visit. Hi Hannah, Im sorry if you felt the need to escalate this. Again, there is no information in either the Agreement or the Terms about terminating after the automatic renewal date. Assistant Global Customer Service at Regus, They actually shut down a location in Chicago and gave everyone 2 days notice to move to one of their other locations. Are there other similar companies to regus that are less expensive or better? As a member, you join a thriving, collaborative community of like-minded professionals, with opportunities to make new connections wherever your business takes you. We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. Just terrible management at Regus. With office and coworking membership, can I keep using the same private office for consecutive days? I only know that I will go TO THE END OF THE EARTH to recoup this cost. Do not do business with this company. I would recommend that anyone considering using this company to think again! Originally, total costs 20k THB, but end up with 50k THB. This does not apply to contract's renewal or expansion. I really thought that this company would be a good option for expanding our business. She is used to taking advantage of people and in a position of power but when its her time to follow a contract she lies and cheats her way out. Yes DragonPass also sells lounge entry direct without the need for a membership. All DragonPass memberships also include up to 25% off dining discounts with selected airport outlets, including across Australia. We have asked for a complaints procedure from the team to raise this issue for months now and everyone keeps telling us we have no complaints procedure. Can I use a business lounge if I have a coworking or a private office booking on the same day? According to the contract terms, the last date of my membership with you is on {the date}. Yes, with all coworking and private office bookings, you have unlimited use of the business lounge. There are lots of better places out there which are cheaper and better, Hi, If you were to take direct space or a sublease you would also see these fees in your rent annually. Where appropriate, well also take steps to prevent the situation from happening again. I understand youre dissatisfied and I apologize if we did not provide the level of service that you expect and deserve from Regus. Hi Latasha, Is that price point per person? Ending your membership is a simple process: You should log into your Regus account and click on Accounts > Products > End Agreement. You have forcibly taken 2 months` rent without informing us with the details of the deposit card. Regus membership gives you access to workspace in thousands of locations around the world. Or you can upgrade at any time. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Our account helpdesk team are always available to support our customers with payment, billing and account-related questions. Regus received the letter and allowed me to cancel my agreement with them! A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. We also ensure all reviews are published without moderation. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Account Number: [protected] its been 3 years since i left and they dirtily use debt collection and lawyer to harass me. i made an account a day ago and i tried contacting them to cancel my account. If you want to continue visiting Plaza Premium lounges in Australia and across the world, then DragonPass could be an option to consider. I've had virtual office spaces before and have never encountered one that couldn't be cancelled in a reasonable amount of time! If the answer is yes, then, according to this article, Regus could probably terminate the lease immediately, and Hannah would still be required to pay the remaining $3,861 due under that lease. I am sorry if you feel this way. Once your agreement with us has been renewed, well confirm it via email. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Office staff are always friendly. How To Write Membership Cancellation Letter, Sample Character Reference Letter for Court DUI, Lease Termination Letter Template Format, Sample, & Example, Apology Letter Template to Mom/Mother Format, Sample & Example, How to Write a Letter Asking for Donations or Sponsorship, Sample Motivation Letter Template for Masters PDF & WORD [Doc], 4+ Free Sample Leave Request Email with Examples, 4+ Free Declaration Letter Template Format, Sample & Example. Im sorry if you felt the need to escalate this. This sub is not for advertisements! Guests are not included, so anyone entering with you will be charged US$31 per person. I believe both are correct. I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL PRINT. What the heck? I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Thank you, To be Fair, in terms of facilities i would rate regus 9/10 despite its high price. THEY DECIDED TO TAKE A RANDOM AMOUNT OF 600 FROM MY BANK ACCOUNT AND IT TOOK ME 10 MONTHS TO GET BACK!, THERE IS ALSO A LARGE FEE WHEN YOU LEAVE THE OFFICE THAT THEY NEVER TELL YOU ABOUT! Why? Press J to jump to the feed. if so what was their response. You can reach out to them by raising a query via the online account (help section). From,Hedy GreeneAp. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Required fields are marked *. It should have been very easy to secure me as an advocate for the company. Work from a private office by the day or for 5, 10, or unlimited days a month. If it has been longer than 30 days, please get in touch so we can investigate further. Then get in touch with our team to make your next move. Products used:I signed up for a virtual office space. With these memberships, you get free entry to 1, 8 or unlimited lounges, depending on the tier. I wish I never did business with this company. If you sign up on monthly then it should remain on a monthly plan. I have little to no faith that I will receive my deposit without hassle. Remember that I need to escalate this and if I escalate this it will not be approved.". I`m not a member of Regus, so I might be excused for sleeping with my eyes open when I posted these Regus contract snippets. Offer expires 08/31/2014. They sited the non renewal clause but I have no copy of the contract in my account. Not sure if I can change the currency in the app. Assistant Global Customer Service at Regus. It`s dirty, and there`s no legitimate reason for it, except that Regus treats people for everything they can while they try to leave. I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. This is not the case. Thanks for the heads up on this. We continue to pay every cent owing, but are delivered sub-par for what we are paying for. Hard revenue focused. Please log on to your online account and check that your phone number and email address are correct. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Access our extensive global network of business lounges, coworking areas, or office spaces. 0 Benefit from a respected business address and work wherever you need to while staying connected, as we take care of handling your mail, and if you choose, answering your calls. This will returned to you after seven days unless you visit a lounge and we are unable to charge your registered payment card, e.g. Regus appears unwilling to make these same accommodations. The same goes for if you run out of free visits on the Classic or Preferential plans, and continue to access lounges yourself. Id like to be able to help but havent been able to identify your account. Could you please email me at lorraine.brule@regus.com with your company name and account reference (as displayed on your invoice)? Company Name: Carrie Jaffe or Accurate Assessments of San Diego For clarity, you were also charged a retainer top up. Have a question or issue with your current products and services?