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In addition, we will only be responsible for acts or omissions of our employees, servants or agents if they were at the time of the alleged act or omission acting lawfully and performing duties or services on our specific instructions, and within the course of either their employment or their engagement by us. To ensure a healthy sailing, we may also request that guests who arrive at check in and are showing symptoms of gastrointestinal type illness or other illnesses that spread easily from person to person, may be asked following consultation with our medical staff to reschedule their cruise. Visiting from {country-flag} {country-name}? Some flights will involve a change of aircraft. In the event you wish to transfer your booking to another party, you must notify us in writing at least 7 days prior to the departure date. By using, participating in, engaging, or booking any recreational activities onboard, you acknowledge, agree and understand that the risk warnings contained above constitute a risk warning for the purposes of the relevant legislation. The carry-on bag needs to be less than 7kg/15lbs and the dimension size is 19 x 13 x 8 inches. Any such change will not entitle you to cancel or change to other arrangements without paying our normal charges. Recently many airlines have reduced the number of free pieces of checked baggage you can take on transatlantic flights. Please check with your airline for details. Online check-in is available from 30 days prior to your cruise and closes 4 days prior to your cruise. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount arising from a build your own package. The provisions of the Convention relating to the Carriage of Passengers and their Luggage by Sea 1974 as supplemented and/or varied by any other applicable legislation from time to time in force including, but not limited to Regulation (EC) No 392/2009 (together The Athens Convention) applies to your cruise as well as the process of getting on and/or off the ship. Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. Please note: Airlines may at their discretion refuse to carry passengers with certain medical conditions. Each country-specific page has information on vaccine recommendations, any current health risks or outbreaks, and factsheets with information on staying healthy abroad. We are not always in a position to confirm the route, service (scheduled or non-scheduled), airline, aircraft type or the airport of destination, which will be used in conjunction with any flight included in your holiday. We will inform you at the time of booking, or as soon as we become aware, of the exact details required and the date we require that information. For guests wishing to make a significant amendment to their booking outside of 69 days from departure, such as changing the ship, sail date, flights or brand, please note that a booking transfer fee is applicable. You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. For cruise only sailings of 5 nights or less the deposit is reduced to 75 per person (or full payment if booking within 69 days of departure.) Subject to availability and paying any applicable difference in price, you can arrive in style by upgrading your flight. This will also be the case where any property is damaged, delayed or lost whilst not on board or getting on or off the ship but using other services (apart from air travel) which form part of the holiday we have contractually agreed to provide. 5.10 What about circumstances which are outside of your control? At times, we may offer promotional GTY offers. The potential dangers and risks associated with these activities may include but are not limited to difficult and dangerous terrain, physical exertion for long periods, extremes of weather including sudden and unexpected changes and evacuation difficulties in the event of injury. Be advised that any refund due to you shall be paid to you within 14 days of cancellation of any booking. Please note: The date of departure means the date the arrangements you have booked with us commence. We therefore recommend that you use a travel agent who offers their own financial security arrangements so that in the event that the travel agent becomes insolvent before we issue our confirmation invoice all monies that you have paid to that travel agent will be refunded to you. Onboard please refer to the Guest Relations Desk or the Medical Centre. Our Galapagos sailings have different deposit and payment terms, full details will be given at the time of booking. At the time of publication, designated countries include Cuba, Iran, North Korea, and Syria. This invoice will show the balance due on your holiday that still has to be paid and also your flight details (where applicable and/or available). About a week and a half later we received an email saying if our balance was not cleared our cruise could be cancelled. Such limits may vary with regard to persons with reduced mobility, pregnant travellers and those with specific medical needs whom have made us aware of their needs at least 48 hours prior to travel. On ships departing from ports in Europe, Asia, South America, Australia or New Zealand, no person under eighteen (18) (a minor) may sail on any cruise holiday or have a stateroom on his or her own unless accompanied by a parent, a legal guardian or authorised person* who is over the age of eighteen (18). You can write to the Marketing Department at RCL Cruises Ltd if you wish to not receive marketing and promotional material from us. https://www.celebritycruises.com/gb/terms-and-conditions, https://www.state.gov/state-sponsors-of-terrorism. I have a question about the due date for the final payment. Please note that any amendments for hotels, transfers and flights may result in the loss of the amount that was collected at the time of booking for these additional components. In the unlikely event you have a reason to complain whilst away, you must immediately notify the Guest Relations Desk on board ship and the supplier of the service(s) in question (if not us). Please visit your airlines website for details. In any event the actual flight times will be those shown on youre e-documents, which will be emailed to you approximately four weeks before departure. Itineraries may change from time to time, both before and after your sailing departs. This will mean you paying more if it is more expensive or receiving a refund if it is cheaper. We cannot accept any liability for any delay, which is due to any of the reasons set out in section 5.7 below (which includes the behaviour of any passenger on the flight who for example fails to check-in or board on time). Here's how to cancel or postpone a cruise due to COVID-19. We may also increase prices to reflect changes in relevant taxes, fees or foreign exchange rates. If you have not completed online check-in, you will be required to complete this process at the pier no later than two hours prior to the published sailing time. If however you make a booking for a fly cruise holiday by calling our call centre, we will send the Confirmation Invoice and ATOL certificate to you by post or, if you confirm your email address to us at the time of making a telephone booking, we will send these documents to you immediately by email. Instead, you must check that your travel organiser has their own ATOL (if your holiday includes any flight(s)) or other appropriate financial security arrangements to protect all monies you pay to that organiser for your holiday and to repatriate you if already abroad (if applicable) in the event of their insolvency. Please note that passengers embark, travel in and disembark tenders at their own risk. Note: Kosher meals are pre-packed and are only available for dinner in the Main Dining Room. Claims must be made directly to your insurance company. The final payment due date on sailings departing between October 1, 2021, through December 31, 2021, will now have until 30 days prior to sailing to submit full payment. The exclusions and limitations of liability of Carrier set forth in the provisions of these Booking Conditions, as well as all rights, defenses and immunities set forth herein, shall also apply to and be for the benefit of certain designated third party beneficiaries which include the parent, subsidiary, affiliate, and successor companies and assigns of all the entities identified in this Section; the officers, directors, employees, agents, crew and pilots of all the entities identified in this Section, and any agents, independent contractors, and all concessionaires, physicians and medical personnel, retail shop personnel, health and beauty staff, fitness staff, shore excursion providers, tour operators, shipbuilders, manufacturers and designers of the Vessel or Transport, and/or installers of all component parts, launches, appurtenances, craft or facilities, whether provided at sea or on shore, belonging to the Vessel or any substituted ship or Transport, or owned or operated by its owners, operators, managers, agents, charterers, contractors, concessionaires or others; as well as owners and operators of all shoreside properties at which the Vessel or any substituted ship or the Transport may call. Length of cruise: Deposit required: Final payment due: 1-4 nights: $100 per person (Sky Suites or lower) 75 days prior to sailing: Full details of onboard facilities with age restrictions are contained within the Daily Programme, which is available from the Guest Relations Desk. You may then wish to contact your health adviser or pharmacy for advice on other preventive measures and managing any pre-existing medical conditions while youre abroad. Deadlines for cruise deposits, payments & refunds (cheat sheet) . Take your whole room right to the water's edge, giving you open air access to the sea whenever you wish. If you are interested in upgrading your flight to a destination featured in this brochure, please notify your Personal Cruise Specialist at the time of booking and we will provide details at that time or your request will be passed on to the Air Sea department. Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. On board there are certain facilities where each entry is restricted by age. When we talk about circumstances which are outside our control, we mean any event which we or the supplier of the service in question could not have predicted or avoided even after taking all reasonable care. (For holiday sailings final payment is due 105 days prior to sail date) B. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is, except as otherwise expressly set out in the Booking Conditions, the most the carrier or hotel keeper concerned would have to pay under the International Convention or Regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air). Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. Due to the utilization of GAP and TCs, the final payment may be submitted net of commission. Royal Caribbean is not liable or responsible for any illness, injury or death of any passenger or for any damage to, or loss of any luggage or other personal possessions of any passenger arising out of or in connection with travelling and alighting on the tenders, as these services are not under our control. All standard fly/cruise package and standard cruise only prices quoted in this brochure are per person in UK Sterling and are based on two people sharing the specified stateroom. We cannot accept responsibility for any services, which do not form part of the package holiday. Please note, changes and errors occasionally occur. Regrettably we/the airline cannot guarantee your request. Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. Flights may have at least one re-fuelling and/or other stop and this may not be shown on your confirmation invoice. Please note, the above options are not available where any change made is a minor one. Where the works are likely to seriously impair your holiday, we will notify you as soon as possible. Some airfares may require full payment at time of booking, which may be non-refundable. click on person 1 to upload and write text for person 1 and then select person 2 for 2nd person messages. Special sailings require final payment 90 to 105 days in advance of your scheduled sail date. eDistribution Support Desk (Travel Agent Automated Booking Tools Support): For password or any other technical assistance with Celebrity Central, Espresso, Airwaves and other automated booking tools, please contact: E-mail: automationuk@celebritycruises.com. Copies of the applicable International Conventions and Regulations are available from us on request. If you feel that any of the activities mentioned, which are not part of our contract, are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation. 5.12 What other conditions apply to my holiday. Not meeting any special request for any reason will not be a breach of contract. It is a central source of information for Celebrity Cruises, which provides you with tools to market and sell cruises with ease and professionalism. Reservations that "Lift & Shift" after final payment date are subject to cancellation charges based on the original booking's cancelation policy. Alternatively and to stay up to date on the latest visa requirements, please go to: https://www.gov.uk/travel-abroad Please note: that the above visa advice is for UK passport holders only. Boarding times can vary by itinerary and by stateroom number, please check your e-docs. We both agree that any dispute, claim or other matter arising out of or in connection with your contract or your holiday with us will only be dealt with by the Courts of England and Wales. If any details appear to be incorrect, you must inform your travel agent or your Personal Cruise Specialist if booking direct within 7 days of us sending the document to your travel agent or you for all documents other than flight tickets and e-tickets and within 5 days for flight tickets and e-tickets. Please make sure that all valuable and important items (for example, medicines, jewelry, fragile items, important travel and other documents, video/camera/laptop/mobile phone etc.) for advice and the most up-to-date health requirements for all destinations featured in this brochure at least 8 weeks prior to travel. Go to site. If you purchase one of our standard fly/cruise packages, build your own package via our website or purchase simply a cruise only holiday from us, you have the peace of mind in knowing that we shall have responsibility for the cruise element and all other aspects of your holiday that we have organised for you. If 3 or more consecutive sailings are booked, then we will collect a deposit for each of the cruise segments. ("NRDB") cancelled prior to final payment due date will receive a future cruise credit ("FCC") in the amount of the deposit minus a $100 per person . Caribbean International and Celebrity Cruises Rebate Policy (FAQ's update 1 - 8/20/04) . 1.7 How do I obtain the lowest price per person? Guests affected by reduced mobility, disability or a medical condition should advise us of how this may affect them and where appropriate, such guests should consider travelling with someone who can provide necessary assistance. https://www.celebritycruises.com/gb/privacy-policy. If you have booked a cruise together with an international flight or regional flight transfer from us please also see section 3.4 above. Posted January 13. You will be required to pay any outstanding balance due (if any) directly to us (or any other travel agent nominated by us) in accordance with these booking conditions in order to receive your holiday. If you are unable to complete the online check-in process, this may be due to an outstanding balance on your booking. No problem. You should receive a confirmation invoice and an ATOL Certificate if your holiday includes flights issued by the travel organiser showing that they are responsible for providing all elements of your holiday. Your local booking office is RCL Cruises Ltd with address at Building 7, The Heights, Brooklands, Weybridge, Surrey, KT13 0XW. If you fail to supply full and accurate details within the time limits we specify, we shall be entitled to refuse your booking or treat such failure to provide such information within the time limits specified as a cancellation of your holiday. Special care must be taken of such items. B. Cruise-Only Holidays, Build Your Own Package, (not incorporating flight services). Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. Tours involving flights, special events, overland and hotel stays can result in costs to us and may be subject to a cancellation fee. For those with disability or reduced mobility we will seek to ensure comfortable travel through airports, piers and on board by liaising with airlines, port agents, hotels, transport companies and of course our ships to make any reasonable and necessary arrangements for assistance for genuine medical reasons. Top Fake Instagram DM Apps #1 Funsta #2 Fake Chat Conversation - Prank #3 Fake All - Call, Chat, Message #4 Fauxy App - Fake Chats Post Story Live Video Prank FAQ on How To Fake An Instagram DM 1- Can . For example, In the UAE, some prescribed and over the counter medicines are considered controlled substances and cant be brought into the country without prior permission from the UAE Ministry of Health. Torch lighters emit a powerful concentrated flame, and are therefore prohibited. As part of this policy, Disney Cruise Line is temporarily extending final payment until 60 days before sailing for all guests who have unrestricted stateroom categories booked. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Information on health requirements is also contained in the UK Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health Office and most Post Offices, and on the UK Government website at www.gov.uk/foreign-travel-advice. Where you book a fly cruise holiday through a travel agent, your travel agent shall provide you with the ATOL Certificate either on our behalf or on its own account. In this case, you will have to pay cancellation charges as set out below (see section 1.11 below). Except for flight inclusive bookings, all monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until we issue our confirmation invoice. Where there is a price error, we will advise you and give you the opportunity to either pay the correct price or cancel your booking. For your protection once on board, all valuable and important items should be deposited with the Guest Relations Desk or in your stateroom mini-safe. If you fail to follow this complaints procedure, your right to claim the compensation you may otherwise have been entitled to may be affected or even lost as a result. Guests holding non-British passports should check with relevant embassies. ) Electrical extension cords Baseball bats, hockey sticks, cricket bats, bows, and arrows Skateboards and surfboards Martial-arts gear Self-defence items including handcuffs, pepper spray, and night sticks Flammable liquids, including lighter fluid Explosives, including fireworks Hookahs & water hookah pipes Ham radios Electrical extension cords Dangerous chemicals, including bleach and paint Alcoholic beverages (Note: Alcoholic beverages that are purchased in ports-of-call or from shops onboard will be stored by the ship and delivered to you on the last day of the sailing. The person(s) affected must agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights transferred to us. You will need to have your booking ID and date of sailing to hand or, if we have already received this information from you at the time of booking, verify that the details we are holding are complete and accurate. You are also strongly advised to take out appropriate and adequate insurance to protect such items. Additionally, as required by law, RCL Cruises Ltd has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent. You must ensure that you are medically and physically fit for travel, and that such travelling will not endanger yourself or anyone else. Please contact your Personal Cruise Specialist or your travel agent for further details. Company Information Celebrity Cruises Inc. doing business as Celebrity Cruises is a subsidiary of Royal Caribbean Cruises Ltd, a registered Liberian company with principal place of business at 1050 Caribbean Way, Miami, Florida, (company Number C-59735). If your complaint is written on behalf of other members of your travelling party, their full names and booking reference numbers must be clearly stated in the correspondence together with their authority for you to handle the complaint on their behalf. Certain conditions (for example, use of tenders or some shore excursions) may prevent guests with wheelchairs from going ashore at certain ports of call. A. Any dispute between us, which cannot be settled by agreement, may be referred to the Association of British Travel Agents (ABTA) Arbitration scheme which can be used for disputes relating to alleged breaches of contract and/or negligence claims or the Association of British Travel Agents (ABTA) Conciliation Scheme which can be used specifically for disputes relating to personal injury and sickness, full details of both may be found at https://abta.com/holiday-help-and-complaints/abtas-adr-scheme. For details including any cost consequences for making those special arrangements, please email shorexaccess@celebritycruises.com with details of any special requirements. Where a refund is due, we will pay you the full amount of the decrease in our costs. Please see your Confirmation Invoice for further details of our recommended insurance broker. We also ask that you notify us of any medical or physical condition which will or may require medical treatment or attention during your holiday or which may or will affect your holiday in any way (including your use of any services or facilities) in order that we can prepare accordingly and make all reasonable efforts to accommodate you in a safe manner. You may contact our recommended visa agent; VisaCentral for advice and to purchase the most up to date visa requirements for your cruise. These fees are detailed in section 1.11. Any loss, damage or delay, which is not apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) within 15 days of departure from the ship or the end of your using the service in question. It is our guests responsibility to remove all of their belongings from their stateroom when they depart their cruise. Celebrity Cruises Inc. and RCL Cruises Ltd both hold an Air Travel Organisers Licence (ATOL number 10486 and 10372 respectively) issued by the Civil Aviation Authority (CAA).