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Dear AlanThank you for your review.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. Warm regards,Ross, Automatic renewall does not give a discount needs to be sortet, Dear David March,Thank you for leaving a 5 star review.Please contact our Customer Services Team on 0800 6529957 and they can discuss this further with you.Thank you for choosing Staysure.Kind regards,Vicki, The Customer services agent went through all my option very clearly and he was extremely helpful and friendly. a:visited, Thursday 29 December: 8:30am 8pm Your product is good, and well rated by others, so I gave you 3 stars. Have a fantastic holiday. Filter. The process was quick and easy and Lisa was very pleasant to deal with. They admit that thier terms and conditions does not say that i cannot do this but they can introduce terms if they so chose, apparantly. Isla Graciosa, 1, 28703 San Sebastin de los Reyes (Madrid), Espaa). Staysure 7 Nov 2022 - Remote Customer Service Representative . If there is a problem with the password chosen this should be explained. .mobile-nav .icon-caret svg { Warm regards,Ross, Information provided by various external sources. If you'd prefer to speak to a member of the team on, please call us on: - Calling from within the UK: 0333 014 4512 - Calling from outside the UK: 0044 1604 210 845 Dear Geoffrey Brooks,Thank you for your 5 star review. Interview. I hope we won't need to make a claim when we go away, but I sincerely hope they continue their good service should we need to call upon them. They were rude, there was no consideration, no bereavement line. Thank you for posting your comments. Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. Warm regards,Ross. {"hasCustomMembership":true,"hasCustomMinicart":true} All rights reserved. Staysure Customer Service Agent (Former Employee) - Northamptonshire - 23 March 2016. We will do everything possible to ensure that you receive a high standard of service. _W.isCheckoutReskin = false; Used chat and phone. staysure customer service review very helpful, advisor explained everything very clearly and patiently. (yes - you get penalised financially for helping customers). Warm regards,Vicki. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly. A lot of complaints of bullying from certain team managers, this has happened to myself & others yet nothing is ever done when raising the issue with senior managers & HR because of personal relationships. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. They offer excellent value for money, especially taking into account medical conditions, They also provide a superb customer service. Warm regards,Ross, I have had holiday insurance with you for a couple of years. .wsite-button-small .wsite-button-inner {font-size:13px !important;} Please can you email complaints@staysure.co.uk with your contact details in order for us to investigate your complaint further. .wsite-headline-paragraph,.wsite-header-section .paragraph {color:#fff !important;font-style:normal !important;text-transform: none !important;letter-spacing: 0px !important;} Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. false, He basically sold me the policy as I was going to look elsewhere, Dear Welsh,Thank you for your 5 star review. Having problems? Dear GayeThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.I have requested the documents be sent to you via post. Having done this, telephone Staysure Assistance stating your name and policy number on the number(s) below: W o rth do ing rig h t **Call charges apply when calling from a mobile. The initial purchase was fine. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Consumer guides, newsletters, surveys and more! Monday to Friday: 8:30am 8pm The call centre dont have enough medical knowledge to assist. Thank you for choosing Staysure. They wouldnt provide us with any details about the repatriation other than a pick up time. - Date of birth - Address If your quotes or policies are not showing in your account, get in touch with our Customer Service team who will be happy to help. .galleryCaptionInnerText {} com_userID = "135719744";_W.configDomain = "www.weebly.com";_W.relinquish && _W.relinquish() They will undoubtedly refer you to an obscure technicality in their T & C's and fight tooth and nail to defend their position. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. Warm regards,Ross. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{color:#2a2a2a !important;text-transform: none !important;} This took 9 months to claim back!!! Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! //--> Find Reviews. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. Anyone can write a Trustpilot review. Staysure take all feedback relating to our products and services seriously. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. _W.storeCurrency = "GBP"; We also ensure all reviews are published without moderation. There is an option on the website to exclude your declared pre existing conditions, I apologies if this was not clear when completing the online quotation process. Waiting time approx 10minsAnswered by EmmaExtremely helpful, efficient, knowledgeable and professional.Clear explanations and happy to repeat. Unhappy with your Staysure experience? Sales Team 0800 054 2267 Opening times Customer Services 01604 552925 Opening times Be covered in minutes Get Quote My Staysure Travel Insurance Other Products Why Staysure Claims Lifestyle Help Jan 20, 2023 - Customer Service Representative, Nov 7, 2022 - Remote Customer Service Representative, Dec 8, 2020 - Customer Service Representative, May 19, 2021 - Customer Service Representative (CSR), Dec 16, 2020 - Customer Service Representative, Aug 22, 2019 - Customer Service Representative, Get started with your Free Employer Profile, not bad to start a customer service career. your insurance policy. _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); . David the Staysure agent explained and guided us through the Health Check requirements as my partner is on a NHS waiting list for a minor operation.The travel policy he recommended saved us more than 30% on the equivalent travel policy available through our holiday travel agent. We recognise there is still more work to do and are putting in place solutions to improve the response rates to customer enquiries and one that supports our team leaders and agents with these calls. STRAIGHTFORWARD AND EASY TO USE SITE, QUESTIONS ALSO PROPER AND EASY TO ANSWER. Wife initaily refused to go but i pursuaded her to go if a friend could take my place. $(function() { Dear Denis Kumm,Thank you for your 5 star review. Staysure Expat, | Read 207,881-207,900 Reviews out of 208,075 initPublishedFlyoutMenus( This hasnt always been my experience in the past but couldnt fault Maryanne today.You should employ more people like her, an extremely personable and lovely lady and renewal all sorted. They have made a bad situations 10 times worse.
Find out how we combat fake reviews. - Calling from within the UK: 0333 014 4512
To unsubscribe from marketing emails, go to the My Marketing Preferences section in your My Staysure account. Warm regards,Siobhan. Warm regards,Vicki, Why not be upfront and tell people they can get it cheaper, no consideration on grades of cancers, I am low grade will take 10 to 20 years to affect me so why one size fits all, it is so wrong. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Please continue to ask questions and share your opinions in our on-going all-employee events, as this helps us find out what's important to our people. Tour operator luckily agreed to cancell me off the trip and add friend for extra charge which i was happy to pay for pease of mind. }(jQuery)); Broadband TV & Mobile Guides and Company Reviews, Your Jokes | Let's be funny and save some money. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. dealt with it promptly and courteously. The calls are non stop , its very busy and mentally exhausting . Dear Philip Weston,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. A company that can leave a single mother with 66 for the month after that same person followed what they said to do is not a company to work for. Had team leaders record secret conversations trying to do what I have no idea. })(); Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. .wsite-footer blockquote {} Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. your insurance policy. Staysure would not reimburse these costs until probate had been completed and they had received a sealed certificate, even though it was clear what had happened and it was my money that I was claiming back. Lack of direction from middle management and above. .fancybox-title {} @media screen and (min-width: 767px) {.wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {font-size:16px !important;line-height:26px !important;} Bedford Road, Av. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. Full-time, Part-time . ) Simple! We know from employee feedback that hybrid working suits a lot of people and we endeavour to be as flexible as possible, whilst balancing the needs of our customers and the business. Northampton, NN4 7YB. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. While we attempt to investigate and resolve complaints as quickly and efficiently as possible, we have up to 8 weeks to resolve a complaint and provide you with our final decision. Thank you for choosing Staysure and letting us protect you whilst you are on holiday. I received compassionate leave for the funeral and was told to use my holiday for any other days I needed to grieve. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. }}\"\n {{\/membership_required}}\n class=\"wsite-menu-item\"\n >\n {{{title_html}}}<\/span>\n <\/a>\n {{#has_children}}{{> navigation\/flyout\/list}}{{\/has_children}}\n<\/li>\n","navigation\/flyout\/list":"