It's not the power line and I don't think it's the regular cable either because there's no service outage. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. By selecting Accept all, you consent to our use of Cookies. A coaxial cable is capable of carrying current. How do I report this? Please contact the moderators of this subreddit if you have any questions or concerns. If you are experiencing problems with Comcast Xfinity, please submit a report below. Hello @ryanray.rr81 and thank you! Contact Us | Comcast Business Support Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. Please send us a direct message to "Xfinity Support" with your full name and address. The ground around your car may be energized. Report unburied cables, exposed wires, or downed lines - AT&T Comcast landlines are being used by homes and businesses alike. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Some utility companies mark or paint their lines. Comcast: Cable wires are hanging very low across our - GetHuman Comcast Phone Number | Call Now & Skip the Wait - GetHuman https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. The action you just performed triggered the security solution. Please contact the moderators of this subreddit if you have any questions or concerns. A recent storm brought down a tree which took down one of the above ground cables by my house. Our community is your official source on Reddit for help with Xfinity services. Type your message in the text area near the bottom of the window. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Then, call PG&E at 1-800-743-5000. Asking on behalf of my place of business. Talk to Us. How do I report an above ground cable down? : r/Comcast_Xfinity - reddit This website is using a security service to protect itself from online attacks. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. A drop-down list appears. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. If you have questions about your services, we're here to answer them. Wires down in your yard: Who is responsible? - ABC27 We've had a downed wire touching our building for about two months at this point. Report an Outage | PECO - An Exelon Company - PECO Energy Company New comments cannot be posted and votes cannot be cast. Warn others to stay away. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums -You are responsible for the "mast," the . Say "No account." Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Thank you so much Anthony for sending us over those details and the Modmail. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. How do I get Comcast to fix a cable line? - MetaFilter We have made changes to keep employees safe so response and call times may be longer than usual. Stay at least 10 feet away from the wire and secure the area to keep others away, too. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. Welcome to the Xfinity community! How do I know if my home is wired for Comcast? Here is a list of frequently requested telephone numbers: Cable. I am extremely frustrated this issue has not been of the upmost importance to your company. However, its critical not to cut into a power line, as you know. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Help and Support Topic | Comcast Business Support An official employee, such as myself or whoever is first available, will respond. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. Report a downed power line - Pacific Gas and Electric Company Two delivery trucks have had close calls recently. Thank you for reaching out to the Digital Care Team. Archived post. For immediate assistance, check out the Xfinity Assistant. Xfinity Customer Service - Contact Us Click the "New message" (pencil and paper) icon, 3. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help Don't touch anything or anyone in contact with a downed power line. A woman in Huntington says she contacted Comcast several times about a line. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. to Call your mayor's office. You can report an issue by going to the Xfinity Status Center. How to report a downed wire if I'm not a customer? We ask for direct messages because we can't post personal information in public. Exposed Line/ Wire - How To Report & Things To Know From AT&T I hate to hear this has been your experience and would love to investigate this for you! Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Payments are posted to your account after 5:30 p.m. on the day they are received. Occasionally there is a mix up and Comcast forgets to bury the drop. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 Click Continue. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. Report A Downed Line. Usually 911 dispatch has unlisted numbers for utilities. Genius. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. We have made changes to keep employees safe so response and call times may be longer than usual. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Sky News is a British free-to-air television news channel and organisation. You can contact 811 to get utility lines marked. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. I called on 7/20/21 to report this issue and no-one has been to fix the wires. Call 9-1-1 immediately to report a fallen power line. Comcast does not do tree trimming. Contact Us | Comcast Business Support Their credit are expensive and for them to delete for no reason given is full fraud and Theft. Report it as a hazard to your local PD, maybe they have a better contact. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. Let us know if you find downed or uncovered wires or cables in your area. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. My thinking, if I were to do this at my house would be that that 1.) This post was marked as closed. How does cable internet get to your house? How to report a downed wire if I'm not a customer? You may have to enter a lot of personal information to get connected, including your ZIP code. How do I report down a cable line? Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. Then Call Us. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. Choose the option that best describes your situation. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). Responsible . The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. ET. I have a downed wire in the middle of the street. You have to sign up for gig service and sign a 2 year contract first. It's not the power line and I don't think it's the regular cable either because there's no service outage. Verizon Business customers. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Then it thanks me for signing in. Xfinity Outages | CableTV.com .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. Emergencies and Safety | Consumers Energy Connectivity and managing Your Comcast Business network. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity How much notice do you need to give Comcast to cancel? Should you experience further issues, please create a new post. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. Do not send the firewall logs as an attachment. Provide your account info and say, Line is down., Dont have AT&T service? Select Start Troubleshooting to begin your modem restart. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. BBC - Wikipedia Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words Then, call PG&E at 1-800-743-5000. Id give them a ring. Type a message to let us know what your issue is. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . How to Report an Issue Online Visit xfinity.com/xfinityassistant. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. Press Enter to send it. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. and our Let us know. I am an Official Xfinity Employee. Find an Xfinity Location Check the status and hours of locations near you. Create an account to follow your favorite communities and start taking part in conversations. That person will tell you who the city's contact is in the Comcast governmental affairs office. I have called multiple times but I don't have an account so it won't let me through to talk to someone. If you have questions about your services, we're here to answer them. Stay put and call 911. Electric Lines that run from the utility pole to your residence. The tree and the cable are both on the grass verge next to my property. 2 1 RR ryanray.rr81 Visitor 2 Messages How do I report an above ground cable down? For immediate assistance, check out the Xfinity Assistant. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. We truly appreciate you taking the time to reach out to let us know about a downed wire. Get in touch with Comcast Business. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Adding to this post, because the instructions didn't say to wait for a response when using the private message option. I really appreciate you being a member of the Comcast Family! Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages Who Do I Contact About Downed Phone Line In My Backyard? Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. 70% of power outages are caused by major weather. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. It's infuriating. Cookie Notice Sky News is distributed via an English-language radio news service, and through online channels. Reporting A Downed Dangerous Pole | AT&T Community Forums Eastand Royal - Vice President of Customer Experience - LinkedIn I called 800-288-2020 and was told to call Risk Management at 800-894-0374. Filing a report of a low hanging cable? - Google Groups Search accounts based on account number, or chat online. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. How do I report a downed line in as few steps possible To confirm, are the wires in question still low-hanging by chance? Voting closed 14. Can you direct message your name and address? Call BGE at 1-877-778-2222 to report any downed electrical lines. Report Issues with Your Xfinity Services - Xfinity Support Low hanging main line cable | Comcast Business Support Community Thanks. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Please call this number (855) 307-4896 to set up your service.
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