wisecars cancellation

Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. If you cannot find the confirmation email, please contact us via our website. If have any questions about fuel policies or if you want advice on which fuel policies are available by which suppliers, do not hesitate to contact our customer support team. Your voucher will clearly state the address of your vehicle supplier. You can amend your booking information or cancel your booking in a few simple steps. At Wisecars, we aim to work only with partners who offer you a fair fuel policy so that you will get the best deal with no unpleasant surprises. Replies to negative reviews in < 24 hours. I attempted to rent a car from them for a few days for $535. We offer a price comparison of major and independent car rental suppliers around the world! Renting a car and want to make sure you know how car rental works? ago Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. After checking your reservation, I can see that you chose the ''basic'' package, which does not include insurance. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. Wisecars flagged this review for containing harmful or illegal content.Read more. Only persons listed as drivers on the Car Rental Agreement can drive the car. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. In that case, the special cancellation terms are presented during booking. No charge will be made for amending your booking before the start of your rental. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of England and Wales. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars. Wisecars (collectively we, our, and us) is an international vehicle rental broker. I'm very sorry to hear the car rental did not meet your expectations.If you receive a vehicle that is in bad condition, you must contact the car rental company immediately to change it. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Keep copies of all relevant documentation you are asked to complete. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. If not, you will need to purchase the cover at the car rental company counter. Please read the following to know what is included/excluded in our coverage offers. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. Reduce your carbon footprint by selecting a greener car hire option. It was very easy to make reservation and booked a rental car in a few minutes. Great service! you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. In peak periods this may not be achievable. Your browser settings can be set to inform you before receiving a Cookie. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. In that case, special cancellation terms are presented during booking. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus the non-refundable Cancellation Protection and/or Protection Package. Wisecars is not liable for services or bookings not full-filled due to force majeure. This is the second time we have booked with Wisecars and had amazing service. rj vlemnyt. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. If you have already provided us with your flight details, the car rental company will be able to track your flight. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. This information must be sent via email and give Wisecars the relevant details of the incident. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. Mr. Mateusz. In peak periods this may not be achievable. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided. 2023 Wisecars. Special price and hope that it will be the same at location. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. It goes against our guidelines to offer incentives for reviews. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. It is entirely up to the Car Rental Company whether they decide to do so or not. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. If you have chosen the protection package or deductible protection- in case of an accident you will be charged for damages but can request a reimbursement from Wisecars if you contact us within 48 hours from the accident. However, you will not be entitled to a refund if: Please check if you provided the correct email address. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. There might be differences based on offers. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. She was very kind and helpful! When you rent a car, you will usually need excess coverage. It is one of the scummiest business models I have ever seen. Please note, all Deductible Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. We use dedicated people and clever technology to safeguard our platform. Maryna gave great feedback and I was kept up to date on how my application was going.Thanks Maryna. Your browser settings can be set to inform you before receiving a Cookie. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. No way has this company got 4.5stars. Dear Gustavo,Thank you for sharing your booking experience with us!We hope your rental goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. In case you have any question, don't hesitate to contact us through support@wisecars.com.Have a nice day!Kind regards,Rachel from Wisecars. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. Reply from Wisecars. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. charges that are not related to damage repairs,such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken; your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received).