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During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . Group Bookings are available for selected events and are subject to availability. Ticketek Australia | Official Tickets for Sport, Concerts, Theatre . If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! All refunds for cancelled or rescheduled events are managed by Ticketek directly. In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. Group discounts may be offered but do not apply to all events. Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. The email account that the message has been sent to is closed. Don't worry! The transaction limit is 10 at both Marvel Stadium and the MCG. The MCG does apply an additional transaction fee. The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? Ticketek's Group Bookingscan help you plan your next excursion. General Admission seating is subject to availability, and information for each game will be released the week off on our website here. You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? While Ticketek takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. If you don't opt-in during purchase, you can also opt in to Friend Spotter at a later date by using the 'Share and Save' button on your mobile tickets. Can I use more than one Ticketek Gift Voucher in the same transaction? Why can my friends (invitees) only purchase the held tickets one at a time? Yes, if your tickets are purchased through Ticketek then these tickets will be in your account and can be sold on Marketplace. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided . You can select a quantity of tickets in more than one price type e.g Adult, Child etc. Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. Members can alternatively reserve a seat in the pre-determined on-sale period for each game. Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. One fan said 'thousands' of people were left queuing outside the venue desperately trying to . Guest passes can be purchased through Ticketek (MCG) and Ticketmaster (Marvel Stadium). We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases. Information specifically relating to AFLM Membership 2023 will soon be communicated via email and our website. iPad, tablet PC, laptop) to gain entry to an event? You will then be able to add more tickets to your shopping basket and pay for all tickets at once. How can I receive my Ticketek Gift Voucher? Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? Once you have logged in, update your information. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. Don't forget, you can update your account by returning to the, Then sign in with your current username (the email address you registered with) and password. My Ticketek Gift Voucher has no Voucher ID? All venues have seating options available for patrons in wheelchairs or who require assistance. No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. The new Apple Passbook application allows you to organise your mobile tickets, boarding passes, vouchers and more in one place for easy access, and will be available to users of the new iPhone 5 as well as existing iPhone users who upgrade to iOS 6. As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. My AFL Membership card has not yet arrived, what should I do? If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. Guest passes are subject to availability, and information on guest pass availability can be found on our website here. Postponed and Cancelled Events. % We recommend that you confirm with your venue whether they have an existing ticketing agreement. If you purchased online or through our call centre please contact Customer Service for further assistance. Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners. The Ticketek accessible bookings team is available Monday Saturday (not available Sunday), 9:00 AM 5:00 PM, and forms should be completed as early as possible and at least 24 hours prior to the event. Ticketek acts as agent for the Seller in the sale of all tickets. to collect tickets. Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons. Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. ) We'll now show you the tickets which have been allocated to you based on your selections. Will the Mobile Ticket scanners at venues work through phone covers? Ticketek Gift Vouchers look just like a regular Ticketek ticket. An administration fee of $10 will be charged. The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account. For more detailed instructions on reserving a seat, please see our help page here. AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. Some events have more than one price type. Refunds, Payments and Exchanges. Locate your ticket by the Ticketek Logo and event name and tap on the event pass to view. Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. Print this PDF as this will be your access to the event. How do I find my tickets once they are in Passbook? Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Sellers Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others. The AFL Membership team will be available to assist with general enquiries on all matchdays at the below locations, Marvel Stadium - Membership services office, across from gate 2 (external). If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Please try again, or try reducing the number of tickets you have selected. Change My Location On some occasions seats are released closer to the event. Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. Don't worry though, until you finalise your purchase the value will remain on your voucher. Ticketek's ticketing system is able to set/limit the number of tickets individuals can purchase to an event at the request of an event organiser. Children aged 0-6 do not require a ticket, however, they must not occupy a seat. You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. If you have an issue with tickets purchased through an unofficial agency please return to the point . You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones). All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the Site). Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. On your first visit to the site after the launch of Content Personalisation, you will be shown an overlaid guide to the new features. Where do I select Mobile Ticket delivery? Their barcode will then be on their homepage. Safe, Fast and Verified Ticketek Online Terms of Use and Privacy Policy. The obstruction varies in different venues. You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent. Members who renew after this date may not receive their cards prior to the start of the season as it can take up to five weeks to produce and deliver a membership card. There are many ways you can redeem your Ticketek Gift Voucher. Wed 8 Jul 2023 RAC Arena, WA: Sat 15 Jul 2023 . Unless otherwise provided under the Refundable Tickets Terms and Conditions of Sale (if applicable): Admission to an event is subject to the Sellers Terms. f you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. In addition, Apple's Passbook is time and location based, so provided you haven't disabled the feature (in Settings or back of the event pass), tickets added will automatically open and show on the iPhone lock screen when you are within a radius of the venue and event time, making entry into an event with a mobile ticket even quicker and easier. Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan. The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. If you have access to the Ticketek iPhone app, you can log into your My Ticketek account within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. How do I unsubscribe from My Ticketek emails? When purchasing tickets for a particular event you may be limited to a specified number of tickets. If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. The original expiry date still applies to any balance remaining on your voucher. If this does not answer your queries, our friendly team will be happy to assist. After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction. They will be assigned the next two seats along (next to Invitee A). You will get an error message if you enter the Voucher ID incorrectly. Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate; https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information. There are so many people queued up outside the MCG, waiting to get in. Can event notifications and location services be turned off from the Ticketek app? If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. I've been invited to purchase held seats by my friend, how many seats can I purchase? These tickets will be cancelled and reissued in the name of the new ticket owner. Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. Ticketek Gift Vouchers can be redeemed for tickets to participating events on sale through ticketek.co.nz, the Ticketek Call Centre and Ticketek agencies. We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. endobj My Ticketek; Gift Vouchers; This is the default selection and lets the website choose the tickets which are currently the best available in any price category. xYmo Z)y"=H}=@0JrJHqvkKpp]I&dqEYlS/wGOG,<>zgW;-)Pk=#SY3%nMHqB6PrBYTJgRUe;>y2<5LKc?\e.f If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. We recommend you open your ticket prior to arriving at the venue to ensure it quickly loads when you are entering through the turnstile. What happens if my phone is out of battery or my network coverage is low when I get to the venue? Can I use a device larger than a mobile phone (e.g. Mobile Ticket delivery gives you the option to have your event tickets delivered directly to your phone via SMS. What are the terms of General Admission (GA)? If magnified, the display may be blurry. If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. The email you received was sent to you by one of your friends when they purchased tickets for an event through the Ticketek website, to let you know that they reserved tickets for you to the same event. From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. They will be assigned the seats nearest the original purchaser. If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. Check your billing and account details. General Accept the Ts&Cs and "Submit" 9. In most cases, a GA ticket is a standing floor ticket. What is my online AFL Membership account? If you would like your event to be one of these, we would love to hear from you. 13+ - Adult Ticket. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. All rights reserved. I've sent an email invitation but some or all of my friends did not receive them. 3- 12 - Junior Ticket. Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. Yes, anyone can become a My Ticketek member and buy tickets no matter which country you are located in. To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. More information relating to mobile ticketing will be communicated in the lead up to the season. Your barcode will be on the first page that opens (the homepage). www.accc.gov.au. Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season This can be accessed using the 'Share and Save' button on the mobile ticket. How many tickets can be delivered by Mobile Ticket delivery? Please wait a few seconds for it to load. Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. Yes, you are able to use multiple Ticketek Gift Vouchers. On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site. Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. Requesting a password reset during the on-sale will use your time limit. When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. Promoters sometimes request that a number of tickets be held for promotional purposes. By clicking this link, a web page will be displayed containing your ticket. The AFL Reserve is within the Shane Warne Stand at the MCG, and on the wing towards the Harbour Esplanade at Marvel Stadium. You will need to provide some form of ID so that the staff can access your Ticketek account details. Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Socceroos v Ecuador tickets Venue: CommBank Stadium, Parramatta, NSW Date: Fri 24 Mar 2023 OR How to buy accessible tickets PRE-SALE Fri 3 Mar, 9am* PRE-SALE Fri 3 Mar, 4pm* On sale to public Mon 6 Mar, 9am This is an extra security feature giving you the fairest access to tickets by helping us prevent automated and unethical ticket selection and purchase activity, Make sure your selections are correct and then hit the Next button. Concession and junior barcodes will show up as such. When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. You will receive an Order Confirmation via email immediately. The Mobile Tickets that you have purchased will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. Their customer service to follow up and right the problems is poor. Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. AFL Members with accessible bookings requirements and additional service assistance requirements (for example you do not own a mobile phone) can contact the relevant ticket agent as outlined below; MCG - Ticketeks accessible seating hotline on 1300 665 915 or complete the form on Ticketeks website. details of the event including: name, date, time and venue. There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. %PDF-1.5 What is the policy regarding juniors accessing tickets at the MCG and Marvel Stadium? You can find information on how to access your Mobile Membership through the AFL Live App here. You may be required to submit to a search of your person and/or possessions before entering the event. If it's unclear what a Family ticket consists of on your event page please submit a request and we'll get back to you. To do this, please check the 'keep me signed in' box when you log in. Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. No, refundable tickets can only be selected during the original purchase. chevron_left. Change of mind is not an approved reason. No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. If you purchased more than one ticket, make sure you print out and bring along each separate ezyTicket PDF to the event. When attending the event ensure you can present your card on request. How do I access Accessible seating tickets? You must allow adequate time for collection or delivery of tickets. 1 0 obj If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. Yes, if you don't log in you will see a selection of national events. Can I change to Refundable tickets after I've bought my tickets? Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. <> {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} Please note there maybe no replacement for General Admission tickets. If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. If I received an invite, does Ticketek store my contact details? Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). Tour dates Ticketek is selling for the following venues only. Will mobile tickets be removed from the Ticket Wallet after an event? We liaise closely with event organisers on matters related to ticket scalping. Systems are in place at every venue to ensure that each ticket barcode can only be used once. We are the ticketing sales agent selling on behalf of promoters and according to their instructions. Tickets can be purchased via our website here, or over the phone on 1300 722 515. There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. Please be aware that ICC Sydney has NO obligation to honour tickets purchased from or through unauthorised re-sellers. Placing seats on hold and redeeming them is limited to online transactions only. Be sure to select the discounted 'member' ticket. The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. This will display a preview of the event pass with all ticket information needed to attend the event and the option to Add to Passbook. At this time Ticketek NZ cannot post tickets overseas. I've sent an invitation but some or all of my friends did not receive their emails. Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase. Alternatively, you may wish to receive all Ticketek mobile tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends. No, you cannot redeem your Ticketek Gift Voucher for another Ticketek Gift Voucher. Ticketek routinely mismanages ticket processing which should be simple. I am having trouble logging in and cannot retrieve my password using the forgotten password facility? No. The app is built for the iPhone, although it will run on an iPad at iPhone resolution. to then often have to go to their desk at the venue to follow up the issues. Upload your ticket. When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. Sign In is displayed at the top of the 'My Events' section. Can I request a refund if I change my mind about attending the event? Will I be notified of event / gate changes? Yes, it will. This allows the Friend Spotter feature to link your seat location with your Facebook friends.