View our outage map . Samsung HD Cable BoxTurn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. like a laptop, cell phone, or tablet with your Optimum ID and password. program. You must have JavaScript enabled to use this form. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{}}. If fiber is available in your area, you can get symmetrical internet speeds. LLC, Top 10 Fastest Internet Providers Nationwide, Select your award from the list below by year and category, Select a size that fits the section of your website where you intend Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Power Outage. Facebook - Optimum are also linked at the bottom of this page. Optimum Internet Services We strongly recommend that you upgrade to a more current browser. So unsatisfied. What is going on ? See if Optimum is available for your home. Get Help; User Guides; Service Appointments; Optimum Service Plans; . Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. hotspot. Optimum Outage Map, New Jersey Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. Realtime Outage Map Enter your ZIP code to get updates on your neighborhood. Optimum Outage Map Is Optimum Having an Outage Right Now? With internet plans starting at $40 per month, Optimum offers download speeds up to 940 Mbps. At the moment, we haven't detected any problems at . Count to 5, then plug it back in. You can add home phone service for $15 to any internet plan. Mobile . Optimum's mobile services are powered by T-Mobile's wireless network. Please look into it. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. to You should see if there are any Optimum internet outages affecting your area. You've been recognized in our annual awards To keep power flowing, our crews prepare for potential outages long before they happen. If you have forgotten your security code, please call 800.956.4237. Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. @Optimum still refusing to provide a pro-rated refund for my two days of service, keeping my entire $257 monthly payment. Ive been patient. You are currently using a browser and/or operating system we do not support. 1996-2023 American Electric Power. If you have installed any software recently, make sure the installation is complete and restart your computer if necessary. Service for. Remember User ID helps you log in without having to memorize your ID or look it up every time. Jan 9 Customers in Conroe, TX are experiencing a loss of service. See if Optimum is having an outage in The Bronx, Bronx County, New York or it's just you. Latest outage, problems and issue reports in social media. The input selected must match the input you used to connect your HDMI cables "OR" component cables from your digital cable box to your TV. Complain here: If Optimum is available in your area, youll have your choice of cable or fiber internet service. Without power to your home, your Optimum service will not work. Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. Customer service is a joke. Use the zip search and check with Optimum by Altice directly to verify availability. If you are only having a service problem on one of your TV's you can try rebooting the cable box connected to that TV. Having problems? If you're using a battery backup, you'll also need to disconnect it from the modem and your router if you have one. We will debit Yes, I have to wait a week for a tech to get to me. It's been over 3 hours. Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. telemarketing calls using an autodialer, artificial voices or pre-recordings and SMS text messages, which could result in wireless Our crews are actively working and will continue until all impacted customers are back online. Optimum WiFi hotspot. See if Optimum is down or having service issues today 0 Reports in last 20 minutes Not Working For Me! Outage Map User Guide Optimum provides this document as an overview of how to: By using the Optimum outage map, you'll be able to monitor outages affecting TV, Internet, and phone services and track the status of outage updates. Optimums primary service is cable internet, which means data travels over coaxial cable lines either buried underground or on utility poles. Make sure you haven't missed any payments on your account. Whats going on? If you are only having a service problem on one of your computers there may be a problem with the software. Use of this site constitutes acceptance of the AEP Terms and Conditions. Unplug your equipment (i.e., your modem or Gateway) . There may be a slight delay while the menu screen loads. Having problems? Assume all downed lines are energized and dangerous. Complain here: This heat map shows where user-submitted problem reports are concentrated over the past 24 hours. Report Outage Online. . @OptimumHelp the internet has been down in bushwick for over 5 hours! Reported outages on 22.02.2023: There were a total of 1 outages at Optimum (Cablevision). ^David. How can you prepare for a storm? BroadbandNow is supported by commissions from some of the providers listed on our site. Luckily, Optimum keeps its internet fees to a minimum since there are no data caps or contracts. A tech has been out here every week. Stay at least 30 feet away from any downed or low-hanging power line and any other object that could be energized. Plug the modem back in and wait until it has fully restarted. Do you want internet service for your home or business? Useful comments include a description of the problem, city and postal code. ^David. Please DM us here: and we can take a look for you. The most recent Optimum outage reports came from the following cities: If you have any questions, send an email to Its been a month. Check to see if there is an outage in your area that may be affecting your service. By selecting Accept all, you consent to our use of Cookies. Optimum is owned by Cablevision and includes the service to former Bresnan Communications clients. @OptimumHelp Outage in Sylva, NC? Optimums mobile services are powered by T-Mobiles wireless network. All rights reserved. A tech has been out here every week. So, if youve enrolled in getting alerts, make sure your contact information. Please let us know what issue you are experiencing with Optimum: Thank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section! Money and Energy Savings for Your Business, Community & Customer Experience/External Affairs, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you. Select OK when prompted to allow FirstEnergy to find your current location. Report your outage online. is compatible with a wide range of browsers. I understand the frustration with gift card issues. Its been a month. Horrible customer service. Read on for details. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Please upgrade your browser and/or operating system to improve your user experience. You must have JavaScript enabled to use this form. Forget having to sign in every time you want WiFi access at an Please try again later. Internet access points that allow you to make high-speed Internet Simply unplug your modem from the electrical outlet. @OptimumHelp internet outage in Bushwick (zip code 11206). You can use your own modem too if you prefer. Visit FlexAbility Also don't post any of your personal information. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. If this fixes the problem, contact the software manufacturer to troubleshoot the software issue. Make sure your computer's software is up to date. View the outage map General Information If you are experiencing any issues with your TV, phone or internet, there are a few simple fixes you can try. 4 steps to restore power See how we restore power in your area. Plus, Optimum makes installation free for customers when they order online. Optimum by Altice offers service in 1,848 zip codes nationwide. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{}}. Enter the account number associated with the outage address. Hey @optimum internet been down all day since I woke up at 6am. Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. If youre interested in bundling a mobile phone plan with your internet service, you can save significantly on your mobile service even get a years free service, depending on the internet plan and mobile plan you choose. Optimum by Altice is available at this address. Loading map, please wait. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Weston and surrounding areas. All of the downloads are safe from the vendor's official website. How do I find out if internet is down in my area? Post yours and see other's reports and complaints. When the front panel on the cable box displays the time, the reboot is finished. /EOFBd*e1?. Having problems? Optimum by Altice offers cable internet access. @OptimumHelp I just received the worst customer service response after their scheduling error! View Optimum User Guides| Optimum Optimum Self-Installation and User Guides Find step-by-step instructions on how to set up and use your Internet, TV, and phone service.
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