bt openreach engineer working hours bt openreach engineer working hours

Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. . . Ring sky told an engineer will come out in the next 48 hrs. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? 30-03-2021 But opting out of some of these cookies may affect your browsing experience. You were left wondering if this was just a temporary fix. Replying to . You might not need a visit, just the right advice and help to identify the problem! Well, by fiddling around on the Internet you have found me! But heres a quick guide to the different installation terms we use, and the average timescales. We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. 30-03-2021 Then just follow our step-by-step guide to install your broadband yourself. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. I could not recommend working for BT Openreach at all. Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. That's usually four or five days a week between Monday and Sunday. BT promised two engineer appointments but no one turned up. The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. Necessary cookies are absolutely essential for the website to function properly. Depending on the type of fault and the stage we're at in repairing it, you can do this online. Talk about pass the buck BT! For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". Their service has stopped working and it is not fully fixed after two full working days. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. Just click on. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. But it changed its tune when the Observer got involved. All in a day's work | 17 comments on LinkedIn If you currently work for the BT Group please apply directly through the Internal jobs board. Darlington, United Kingdom. Clear a path to the main telephone socket, if you have one. 13h06, I just wanted to provide to the mods and@NeilO. When you contacted BT, it said it had not booked that engineer and did not know about the work. 2023 BBC. They'll aim to do this within 5 working days of you placing your order. Your working hours Our engineers work 37.5 hours a week. Anna Tims is away. When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. Again, no one turned up. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Was the First Engineer who the complaint was about actually a Qube Engineer? We're an incredibly well connected and supported network of people with a strong sense of community and customer service. The live chat person wasn't at all helpful and actually closed the chat without resolution. Interview. I'm wondering will there be engineers working on a saturday? The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Installation day: What to expect Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. on bt openreach working up a pole today. Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. If the engineer is already working on the fault, then you won't be able to change the appointment. Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. This cookie is set by GDPR Cookie Consent plugin. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. Super helpful and knowledgeableman. Although I would guess your fault will probably be picked up on Monday morning. BT. I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. Technical support. The re-branding exercise actually started, in a very low-key way, a few short . Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. Job Responsibilities: Undertake poling when required Work on normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. "These are the same workers who kept the country connected during the pandemic. You'll find up-to-date details of all charges and pricing information in BT Price List. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. If you already have an ONT, its very quick to get connected. What tips or advice would you give to others applying to BT? My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. Hey,@zoni23welcome back to the community. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. Instal a new Telephone Extension Socket Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. And once you've got some experience under your belt, there should be opportunities for overtime. If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? Log intoorder trackerusing your BT ID or order reference and postcode. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. Apprenticeships. the home, For Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. How long is the appointment? Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. Sustainability, Northern The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. I have a line fault that needs to be fixed. The fault isnt due to fair wear and tear. At conservative gathering, Trump is still the favourite. Engineers from Openreach managed to cut our telephone line while they were working on our road. We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. Theyll need to get in touch with you, so please give us your mobile number for us to share. Find out more about the BT Business app and how to download it. The company has offered employees a 1,500 per year pay increase, which the union claims is effectively a pay cut considering rampant inflation. Send us your details and we'll be in touch as soon as we can. Monday 9th June 2014. The cookies is used to store the user consent for the cookies in the category "Necessary". Accept cookies to experience the full functionality of this page. Work Experience. This website uses cookies to improve your experience while you navigate through the website. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on Within 10 working days, Openreach will have completed their survey. CER / Field Insights - North England. 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. What are the time slots for Openreach engineer appointments? Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 But you will have heard of BT, BT Broadband and BT Infinity . Hence, the addition of working experience gained from Openreach can truly be like a milestone . BT Openreach was established in 2006 . 10 reasons to work for BT Openreach. Amount of compensation. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. Skype involved a presentation, then a capability and suitability assessment. Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. (adsbygoogle = window.adsbygoogle || []).push({}); Ex open reach engineer here, up until 5ish years ago. Well let you know how quickly you could be up and running when you order fibre broadband. Theres no charge for most engineer visits.